How do you get MYDRIVE CONNECT to connect with my TomTom GO50/51 to comfirm that it has a

bowbelle

sd memory card fitted, the tomtom list the card fitted capacity 30436mb.
But when I try to download uk map mydrive connect tells me no card fitted and I do not have space to down load.
My tom tom reads on start up NO MAPS AVAILABLE and will not let me into the main menu .
Please can anybody help ?

Niall

@bowbelle

See if this FAQ helps https://uk.support.tomtom.com/app/answers/detail/a_id/16693/locale/en_GB

bowbelle

Hi Niall , Thanks for the info. Followed the link okay until, download your map.

Click on map to be installed, but than the screen now reads NOT ENOUGH STORAGE
SPACE use a memory card in your device.

At the top of the main screen in MYDRIVE reads Device 6470 MD free.
Memory Card -- MD free.

But the main screen of TomTom (Black screen and White writing) states
SD Card fitted Memory Card 30,436 MB.

So how can I get the MYDRIVE to recognise that the TomTom has actually got a
memory card installed?

Look forward to any advise to over come this problem. Thanks

VikramK

Hi @bowbelle

Welcome to the community!

The log in the backend shows that you have the latest version of Europe_West. Do you still see the No map found error on the device?

Regards
Vikram

bowbelle

Hi Vikram

Yes all has now fixed and download of maps complete.

Thanks