How do you get MYDRIVE CONNECT to connect with my TomTom GO50/51 to comfirm that it has a

bowbelle
bowbelle Registered Users Posts: 3
Apprentice Seeker
in MyDrive Connect
sd memory card fitted, the tomtom list the card fitted capacity 30436mb.
But when I try to download uk map mydrive connect tells me no card fitted and I do not have space to down load.
My tom tom reads on start up NO MAPS AVAILABLE and will not let me into the main menu .
Please can anybody help ?

Answers

  • Niall
    Niall Posts: 11,141
    Superuser
    @bowbelle

    See if this FAQ helps https://uk.support.tomtom.com/app/answers/detail/a_id/16693/locale/en_GB
  • bowbelle
    bowbelle Registered Users Posts: 3
    Apprentice Seeker
    Hi Niall , Thanks for the info. Followed the link okay until, download your map.

    Click on map to be installed, but than the screen now reads NOT ENOUGH STORAGE
    SPACE use a memory card in your device.

    At the top of the main screen in MYDRIVE reads Device 6470 MD free.
    Memory Card -- MD free.

    But the main screen of TomTom (Black screen and White writing) states
    SD Card fitted Memory Card 30,436 MB.

    So how can I get the MYDRIVE to recognise that the TomTom has actually got a
    memory card installed?

    Look forward to any advise to over come this problem. Thanks

  • VikramK
    VikramK Administrators Posts: 14,307
    Moderator
    Hi @bowbelle

    Welcome to the community!

    The log in the backend shows that you have the latest version of Europe_West. Do you still see the No map found error on the device?

    Regards
    Vikram
  • bowbelle
    bowbelle Registered Users Posts: 3
    Apprentice Seeker
    Hi Vikram

    Yes all has now fixed and download of maps complete.

    Thanks

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