TomTom start 25 no satellites

DamianDexter
DamianDexter Registered Users Posts: 1
New Seeker
edited December 2021 in Devices using MyDrive Connect
I have a TomTom Start25. I've updated the software and every update is installed correctly. I have no satellites and the device is useless. Any ideas, I've done soft and hard reboot etc. Nothing works. It turns on but can't find and GPS data. Thanks

Answers

  • VikramK
    VikramK Administrators Posts: 13,781
    Moderator
    Hi @DamianDexter

    Welcome to the community!

    Make sure that the device view is obstructed. If you are in a wooded area, near tall buildings or water it can take longer than normal for your device to receive a GPS signal.

    Try moving to an area with an open view of the sky if possible.

    Regards
    Vikram