I've received an email about free Maps for Via 130
pamjones7_un20
Posts: 1 [Apprentice Seeker]
I've received an email about Via 130 maps having ended from 2018. That's very strange, because I downloaded the latest fee maps a couple of weeks about - obviously in 2020. It suggests I buy a new TomTom. It doesn't make sense, so I'm wondering if it's genuine. Seeing as I have free updates for life for the Via 130. I'm confused.
0
Answers
Superuser
Via 130 units are listed as end of life however Tomtom have honoured lifetime Map updates for those units that were sold with that offer. It would appear that a general email has been issued, as I have received for an old unit I have, but has not been targeted to just those that do not have the lifetime offer.
Doug
Superusers
@pamjones7_un20
Re... Eol End of life Devices
Devices with lifetime maps are not affected
You haven't stated your 'Location' in your Profile ???
Use the appropriate link bellow and the first 2 characters of your serial number to check the Eol (End of Life) status of your device....
See... Find the model of your navigation device and what software it uses
UK...
https://uk.support.tomtom.com/app/answers/detail/a_id/9508/locale/en_GB
USA...
https://uk.support.tomtom.com/app/answers/detail/a_id/9508/locale/en_US
Australia...
https://uk.support.tomtom.com/app/answers/detail/a_id/9508/locale/en_AU
Devices with lifetime maps are not affected
Tomtom have already stated that Lifetime Maps and any Existing Map Subscriptions will be honoured
See VikramK Post (TomTom Staff) Here....
https://discussions.tomtom.com/en/discussion/1032484/end-of-life-device-with-lifetime-maps/p1
________________________________
If you have Lifetime Maps or an existing Map Subscriptions
Call Tomtom Support....
Here...https://discussions.tomtom.com/en/discussion/1115662/phone-numbers-to-contact-customer-support-new/p1
When calling....
Tomtom are monitoring Eol support by an Auto Response System
When prompted DO NOT provide your Tomtom model information, wait for a live agent to respond
ATB YFM