GO 500 & MyDrive Connect problem

WalSue

My GO500 and My Drive has trouble communicating with my iPhone 11. The Go 500 says the iPhone 11 is connected and the Bluetooth says it is connected, but then when trying to communicate the My Drive app says there is an error connecting and the GO 500 says that the connection was lost. Any fixes????

kieron

Hi there WalSue -

Here is an excerpt posted by jures (another forum contributor) as a temporary fix for iPhones using iOS 13+ operating systems end of January -

If you pair gps with iPhone without MyDrive app, traffic works flawlessly - perfectly!
You can even install after MyDrive app and use it for routing JUST DONT PAIR gps over the app!!!
Traffic will still work, MyDrive routing will work, the only thing that does not work will be smartphone features (calls / sms) but thats not important on bike.

Traffic and MyDrive under iOS works!!!!!
- Delete MyDrive app on iPhone
- Delete old Bluetooth pairings of gps on iPhone
- Connect gps to iPhone over Bluetooth under standard way
- Install MyDrive app
- DO NOT pair gps over the app
- have personal hotspot on iPhone turned ON just for Bluetooth and USB Only
- DO NOT pair gps with WiFi of this personal hotspot

TRAFFIC AND MY DRIVE WILL WORK NON STOP!!

Problem is in the app (pairing through the app)

Using the Bluetooth and USB Only pairing hotspot will have less of a drain on your phone’s battery compared to the WiFi hotspot connection.
Good luck.