New Go 60 3D
czbill
Posts: 2 [New Seeker]
I just bought a Go 60 3D from the Tomtom Outlet Store, it was delivered yesterday. It doesn't work, it won't download the update map, it won't recognize the same memory card it formatted a few minutes before. Now it is frozen and will only display a message saying "no maps available, reinstall a map you already own or buy a map."
I've restarted several times, same message whether connected to the computer or not. When I go to support on the web site, nothing happens, no contact number, no place to write a message, no email address, nothing. PLUS, the device has some scratches on it, I think I've been sold a used unit. Just as bad, a repair would take 20 days, great.
Is there anything to be done or am I out of my purchase price plus have no navigation device.
I've restarted several times, same message whether connected to the computer or not. When I go to support on the web site, nothing happens, no contact number, no place to write a message, no email address, nothing. PLUS, the device has some scratches on it, I think I've been sold a used unit. Just as bad, a repair would take 20 days, great.
Is there anything to be done or am I out of my purchase price plus have no navigation device.
0
Best Answer
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VikramK
Posts: 11,568 
Moderator
@czbill
Welcome to the community!
A small map of Venezuela has been activated for your device.
Remove the memory card and connect the device to MyDirve Connect to check for updates.
The map of Venezuela should be offered for download. Install it to the memory card of the device.
Once the installation completes check if the device will load the map. If yes, format the memory card first on a computer and then insert it into the memory card slot on the device.
Let the device format the card again when prompted.
Now try installing the larger map to the memory card using MyDrive Connect.
Regards
Vikram6
Answers
Welcome to the community!
A small map of Venezuela has been activated for your device.
Remove the memory card and connect the device to MyDirve Connect to check for updates.
The map of Venezuela should be offered for download. Install it to the memory card of the device.
Once the installation completes check if the device will load the map. If yes, format the memory card first on a computer and then insert it into the memory card slot on the device.
Let the device format the card again when prompted.
Now try installing the larger map to the memory card using MyDrive Connect.
Regards
Vikram