Not able to install the map on VIA 135

Tommo33

Hi all. On a tomtom via 135 I tried to do an update but it said I needed more room for the map.
I had to delete the map and now my pc will not recognise my tomtom.
Tomtom help then tried to sell me firewall software at £500 for 3 years cover.
Whats going on?

Lochfrass

Ok Thanks

As I mentioned before, the server has been down since Friday.
A banner was also placed on the support page.
http://nl.support.tomtom.com/app/home/locale/nl_NL
Try the update again on tuesday or wednesday.

Lochfrass

Be careful, this is definitely a scam site where you got this offer.
Currently there are problems with the servers.
Here is a page with the correct support numbers
https://discussions.tomtom.com/en/discussion/1115662/phone-numbers-to-contact-customer-support-new/p1
You can also scroll down on this forum page and then click Support "comtact us"

Can you provide the address of the website here so that the moderators can forward the fake site to the real TomTom?

Tommo33

Hi
020 3950 8393
is the number. When you call they do not say they are tom tom

Lochfrass

Ok Thanks

As I mentioned before, the server has been down since Friday.
A banner was also placed on the support page.
http://nl.support.tomtom.com/app/home/locale/nl_NL
Try the update again on tuesday or wednesday.

DougLap

Hi @Tommo33

Definitely a scam site.

Doug