Cannot log in to tomtom home

sirtoridiego

Hello my name is Sirtori Diego ([email protected]) and I am registered for my Tom Tom Raider 2013, I installed tom tom home to get free updates for life but when I log in with the email indicated above and the relative password does not sign me in. If I go to the tom tom website via a browser I can log in with my credentials but if I do it from the tom tom software I cannot. What should I do thanks



Mod edit:
Machine translated(Italian)
Please don't post private or personal information on a public forum.
Thanks!

Tappendaali

I cannot sign in to My TomTom account from TomTom HOME. TomTom web-page I can sign in with the same IDs. There is timeout while try logging in.
Internet connection is OK, I can browse internet pages without problems. Only TomTomHOME cannot access my account.
MacOS Catalina 10.15.1. Also in folder JavaVirtualMachines there is jdk1.8.0_152.jdk.
Below is screen shot of that error message:

DougLap

Hi @Tappendaali

Looks like there is a problem on the servers at the moment as others have advised of problems as well.

Doug

DougLap

Hi @sirtoridiego

There appears to be a problem on the servers at the moment as others reporting issues.

If you can click on the cog wheel and edit your post then please delete you email details.

Doug