Why has the Go app lost all details in the map when driving?

dom1965

Hi, I have been using this app for a couple of years on two different Android car headunits, firstly a unit that ran Android 6 and now since Jan 1st this year a headunit that runs Android 9.
On the new unit over the last few weeks I have noticed that the map detail is almost entirely absent (yes I have full maps downloaded and have uninstalled/reinstalled). There are persistent messages about a new look coming so I wondered whether the software is in a partially updated state or similar - hence my uninstall/reinstall.
I have looked to see if there is a simple map detail setting I have not spotted but there isn't much in the way of config options.

lampard

Hi @dom1965

Welcome to the Community! The Go Mobile app is made for smartphones only and has never been tested with Android head units.

Regards, lampard

dom1965

Thanks for replying so promptly. A few things spring to mind.

• In the past when I have tried to install Android apps to a device type the app does not support (e.g. a tablet), the app will say either "This is not optimised for your device" or flat out refuse to install. It doesn't behave this way, it installs and runs.
• Your app worked fine on a more or less identical device that ran Android 6.
• I have a number of navigation apps from your competitors also installed, they all work fine.
• There is no more suitable device for your app to be running on than an in-car unit so it seems a rather odd decision to not test it for that - happily for you I have been testing it for you and paying for the privilege. I could have just shrugged and deleted it but a comment from another user in a car forum prompted me to contact you.
• Will your app run on my Android tablet? I will try later and report back, conceptually an in-car Android headunit is simply a tablet that fits a car double din slot and runs on 12V

I don't mean to come over as snarky, I develop software, as I have often been told, reasonable, accurate, unsolicited feedback/criticism is like gold dust to enable you to improve your product however unwelcome it may appear. I have lost count of the number of times I have been totally unaware of a problem until someone has come along and pointed it out to me.

dom1965

As I mentioned I would do I have installed the TomTom app on my old Android tablet that runs on Android 5 and it works perfectly. This is what I was expecting as the point of a platform like Android is that the OS takes care of hardware differences.