carminat map update error — TomTom Community

carminat map update error

PaulWatermanPaulWaterman Posts: 3 [Apprentice Seeker]
hello

I have installed the uk and Ireland maps but I get error 102297 this map cannot be used on this device

I've been told I need to buy a map update purchase?? I do not know what this is - I paid £39.95 for the map via tom tom do I need to buy something else as well?

pleas help! thank you

Answers

  • DougLapDougLap Posts: 8,003
    Superuser
    Hi @PaulWaterman

    Hopefully @VikramK can sort this pout for you when he sees this. Look back here later or tomorrow.

    Doug
  • PaulWatermanPaulWaterman Posts: 3 [Apprentice Seeker]
    thanks doug - fingers crossed
  • VikramKVikramK Posts: 11,953 Moderator
    Hi @PaulWaterman

    Welcome to the community!

    The map has been activated for your device, it should be offered for download in TomTom HOME.

    Regards
    Vikram
  • PaulWatermanPaulWaterman Posts: 3 [Apprentice Seeker]
    Hi Vikram

    thanks for your reply - i've logged back into tomtom and if i go to purchase maps its says buy - and if i click update theres nothing in the list for me to update.? please advise thank you
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