carminat map update error

PaulWaterman
PaulWaterman Registered Users Posts: 3
Apprentice Seeker
hello

I have installed the uk and Ireland maps but I get error 102297 this map cannot be used on this device

I've been told I need to buy a map update purchase?? I do not know what this is - I paid £39.95 for the map via tom tom do I need to buy something else as well?

pleas help! thank you

Answers

  • DougLap
    DougLap Posts: 9,851
    Superuser
    Hi @PaulWaterman

    Hopefully @VikramK can sort this pout for you when he sees this. Look back here later or tomorrow.

    Doug
  • PaulWaterman
    PaulWaterman Registered Users Posts: 3
    Apprentice Seeker
    thanks doug - fingers crossed
  • VikramK
    VikramK Administrators Posts: 13,787
    Moderator
    Hi @PaulWaterman

    Welcome to the community!

    The map has been activated for your device, it should be offered for download in TomTom HOME.

    Regards
    Vikram
  • PaulWaterman
    PaulWaterman Registered Users Posts: 3
    Apprentice Seeker
    Hi Vikram

    thanks for your reply - i've logged back into tomtom and if i go to purchase maps its says buy - and if i click update theres nothing in the list for me to update.? please advise thank you