carminat map update error

PaulWaterman

hello

I have installed the uk and Ireland maps but I get error 102297 this map cannot be used on this device

I've been told I need to buy a map update purchase?? I do not know what this is - I paid £39.95 for the map via tom tom do I need to buy something else as well?

pleas help! thank you

DougLap

Hi @PaulWaterman

Hopefully @VikramK can sort this pout for you when he sees this. Look back here later or tomorrow.

Doug

PaulWaterman

thanks doug - fingers crossed

VikramK

Hi @PaulWaterman

Welcome to the community!

The map has been activated for your device, it should be offered for download in TomTom HOME.

Regards
Vikram

PaulWaterman

Hi Vikram

thanks for your reply - i've logged back into tomtom and if i go to purchase maps its says buy - and if i click update theres nothing in the list for me to update.? please advise thank you