gprs status disconnected. Network status not connected. Go 5000

sm67

For 3 weeks I have had no live services with my go5000. Have tried hard reset , soft reset, factory reset. Have uninstalled then re installed my drive to my computer. nothing has helped.
The only reason I purchased this unit was the live traffic. Without that service the unit is useless. Its only 2 years old. Any help outwith what I have tried already would be most appreciated.

YamFazMan

Hi
@sm67
Welcome to the site
Check... Tap 4Dot (.... Menu) --> Setting --> System --> About..
Scroll down to Data Connection & GPRS Status....
What does the device report....
Is the GPRS Status... Connected ???
Are the following displaying a Number ???
MCC/MNC
IMEI
SIM ID
GPRS Model

ATB YFM

sm67

Under GPRS It simply says disconnected. Then there are some numbers. sometimes it reads as NULL with a series of zero's.
There is no mention of MCC IMEI or Sim id.
Below that it says gprs model 16.00.152

I have accessed the sim card and moved it in and out , but that made no difference. Looks like a sim failure or my services have somehow been blocked by tom tom ?

YamFazMan

Hi
@sm67

Edit... Sorry I posted before I read your last reply....

I think the SIM contacts oxidise over time and removing and replacing the SIM a few times remakes the connection....

The GO 5000 is a NAV4 device, there is no need to disassemble the device....
If you hold your GO 5100 Upside-down i.e.... the connections at the top and with the screen facing away from you, the SIM is under the CE sticker to the left of the Micro USB port....
With the device turned OFF...
Carefully remove the sticker... Its advisable to use Antistatic precautions when handling the SIM... You will need a pair of fine pointed tweezers to remove the SIM
If you pull-out the SIM a little way, and reinsert it a few times it should remake a good connection
Note: When reinserting the SIM have the contacts facing away from the GO 5100 screen
Use double-sided sticky tape to replace the the CE sticker

The above will void your Tomtom guarantee....
All of the usual disclaimers apply, all of the above is at your own discretion

ATB YFM

YamFazMan

Hi
@sm67

Did you try a Soft/Drum roll restart on the device AFTER accessing the SIM Card
__________________________

??? This restarts the devices Operating System afresh

RESETTING YOUR NAVIGATION DEVICE
https://uk.support.tomtom.com/app/answers/detail/a_id/6965//session/L2F2LzEvdGltZS8xNDI2NjM0NDUyL3NpZC9EQTdTVHpobQ

Charge the device for at least 2Hrs "OR" have the device plugged into a power supply
Press and hold the on/off button until you hear a drum-roll sound then release the on/off button.
You won’t lose anything; it’s just like rebooting your PC
I use a Soft/drum-roll start after any upgrade large or small.
It’s also useful to keep in mind for sorting out most minor niggles......

ATB YFM

sm67

Spoke to customer service and they think the sim card is faulty. the unit is 3 yrs and 1 month old so they want a minimum £85 to replace the sim card.
Its been a great sat nav , but, I think I paid £229 for this even though I could use google maps on my phone for free. I paid that really just for the live traffic. So to get 3 years live traffic for that cost I don't think I will be replacing it.
Life time traffic , even by Tom tom standards should be more than 3 years.
Makes me wonder if more companies do the Aplple thing of harming a product during updates to ensure repeat sales.
This all happened after an update to my tom tom.
For anyone with a unit out of the repair warranty I would think twice about downloading any updates that are not critical for its use.
Thank you for the replies.
first time on the site , and quite possibly the last , lol.

YamFazMan

Hi
@sm67

sm67 wrote: »

I have accessed the SIM card and moved it in and out , but that made no difference. (Snip)

I think you will have to remove and replace the SIM Card several times to clear any oxidisation and remake a good connection...

ATB YFM

sm67

YamFaz Thanks for the input. I have had the sim card out over 20 times. But a few people have suggested it just might be the sim card connection , so against my better judgement i will persevere and keep tryin over the next week.