As I update my Via 52, in My Drive Connect it indicates that the device is not connected

Honekker2000
Registered Users Posts: 2 
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In My Drive Connect indicate that the device is a TomTom Star 25 and my TomTom is a Via 52
Mod edit: Machine translated(Spanish)

Mod edit: Machine translated(Spanish)
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Answers
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I hope someone can help me0
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Hi @Honekker2000
Welcome to the community!
Could you please identify the exact model name, see this link- https://uk.support.tomtom.com/app/answers/detail/a_id/9508
VIA 52 and Start 25 belong to different generation of models.
Some models have different naming conceptions depending if they were sold in Europe or US. Changing the country flag in MyDrive Connect makes a difference in a way the device is listed.
Regards
Vikram0 -
via52 will not sync to mydrive has been trying for 30 minutes0