TomTom Home is not downloading files
laurene1
Registered Users Posts: 2 
New Seeker
New Seeker
Hi,
I have been trying to update my device but have been unable to do so. TomTom Home just does not download the updates. It has been blocked on this for hours:
TomTom Home has access to the internet and there is no issue of connection to the servers.
Please can you help?
Thanks!
I have been trying to update my device but have been unable to do so. TomTom Home just does not download the updates. It has been blocked on this for hours:
TomTom Home has access to the internet and there is no issue of connection to the servers.
Please can you help?
Thanks!
0
Best Answer
-
Hi @laurene1
Welcome to the community!
The problem is related to an ongoing issues which is currently being investigated by the team.
As a work around could you try the following -
The issue could be caused by special characters in the Windows User name (accents/spaces/umlauts).
If yes, then a possible workaround is to create a new Windows profile, install TomTom HOME on it and try to update:
Steps-
-- Uninstall TomTom HOME completely.
-- Go to Control Panel > User Accounts > Give other users access to this computer > Add and then create a new account (Make sure that this new account does not have any accents/spaces/umlauts)
-- Log out of the computer and log in with the newly created user account.
-- Download TomTom HOME from the website.
-- Now try to update the device.
Regards
Vikram5
ModeratorAnswers
-
Hi @laurene1
Welcome to the community!
The problem is related to an ongoing issues which is currently being investigated by the team.
As a work around could you try the following -
The issue could be caused by special characters in the Windows User name (accents/spaces/umlauts).
If yes, then a possible workaround is to create a new Windows profile, install TomTom HOME on it and try to update:
Steps-
-- Uninstall TomTom HOME completely.
-- Go to Control Panel > User Accounts > Give other users access to this computer > Add and then create a new account (Make sure that this new account does not have any accents/spaces/umlauts)
-- Log out of the computer and log in with the newly created user account.
-- Download TomTom HOME from the website.
-- Now try to update the device.
Regards
Vikram5 -
Thanks Vikram. This has worked. I hope that the team will find a way to solve the issue though!0
