TomTom Amigo starts, but asks "Want to join community", and stucks.

GaryJP
GaryJP Registered Users Posts: 14
Master Explorer
I am using Eonon G9165A car stereo, Android 7.xx

Before installing TomTom AmiGO, I had Speed Camera app that worked. Now this picture shows where new version gets after starting the app.
Is there a way to get older version back? IIRC, I coudln't find it anymore from appstore.

Cheers,
Kari

7lodiilokmrc.jpg
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Answers

  • lampard
    lampard Administrators Posts: 5,966
    Moderator
    Hi @GaryJP

    Welcome to the Community! This is already a known issue with AmiGO for some users and the investigation is ongoing. In a meanwhile, Can you please try the steps below and see if it works for you?
    a) Long press on AmiGO icon
    b) Click on "More Info" or Settings
    c) Click on "Storage"
    d) Clear Data
    e) Open the app again. And provide Location permissions when asked.

    Thanks, lampard
  • GaryJP
    GaryJP Registered Users Posts: 14
    Master Explorer
    Thank You for the quick answer. I'll test this as soon as I get back to car!

    Cheers,
    Kari
  • GaryJP
    GaryJP Registered Users Posts: 14
    Master Explorer
    Nope, nothing new. Actually, I did that already once, just didn't remember it.

    So there is no way to install older version that worked?

    Cheers,
    Kari
  • GaryJP
    GaryJP Registered Users Posts: 14
    Master Explorer
    Update came yesterday, but no fix.
  • AndreaMosca
    AndreaMosca Registered Users Posts: 13
    Master Explorer
    Same here - Samsung Galaxy S9+
  • Jürgen
    Jürgen Community Managers, Administrators Posts: 7,215
    Community Manager
    Thanks for your email @AndreaMosca ! We attached it to the ticket for the issue.
  • GaryJP
    GaryJP Registered Users Posts: 14
    Master Explorer
    Again, new update today, but still the same problem.
    Where can the ticket be found, I would like to see the whole problem. Maybe there's something that could be done already to make situation better?
    Would it help if I specify more about the hardware and software versions?

    Cheers,
    Kari
  • Jürgen
    Jürgen Community Managers, Administrators Posts: 7,215
    Community Manager
    @GaryJP That ticket is not visible externally. We are now trying to reproduce the issue. It appears to happen across platforms and Android versions so no more info needed at this point, thanks.
  • Jürgen
    Jürgen Community Managers, Administrators Posts: 7,215
    Community Manager
    Sorry but this is still not fixed in the 7.174.0 beta build. The team is still working on this.
  • AndreaMosca
    AndreaMosca Registered Users Posts: 13
    Master Explorer
    Jürgen wrote: »
    Sorry but this is still not fixed in the 7.174.0 beta build. The team is still working on this.

    Just let user "join the community" without asking for direct consent :p

  • GaryJP
    GaryJP Registered Users Posts: 14
    Master Explorer
    Actually very good suggestion!
  • Jürgen
    Jürgen Community Managers, Administrators Posts: 7,215
    Community Manager
    Sorry to say this but also 7.181.0 beta has no fix.
  • GaryJP
    GaryJP Registered Users Posts: 14
    Master Explorer
    Too bad, but thank you anyway for the update!

    Cheers,
    Kari
  • Nibiru
    Nibiru Registered Users Posts: 2
    New Traveler
    The same situation for my car android radio T3. Freeze ,,want to join community,,. I have my phone Oppo Reno and working very good
  • Jürgen
    Jürgen Community Managers, Administrators Posts: 7,215
    Community Manager
    Just let user "join the community" without asking for direct consent :p
    We might actually have to go this way. Still no fix to the root cause.

  • AndreaMosca
    AndreaMosca Registered Users Posts: 13
    Master Explorer
    Jürgen wrote: »
    We might actually have to go this way. Still no fix to the root cause.

    Sounds good!
  • Jürgen
    Jürgen Community Managers, Administrators Posts: 7,215
    Community Manager
    @AndreaMosca Can you feed back if the issue is fixed in 7.188.0 beta?
  • GaryJP
    GaryJP Registered Users Posts: 14
    Master Explorer
    Nope. I tried. "Welcome Amigo... stay home"-popup or something, and after that, the same as before.
  • Jürgen
    Jürgen Community Managers, Administrators Posts: 7,215
    Community Manager
    @GaryJP You're not in early access (beta), right? I was referring to the 7.188.0 build that went to beta on Friday.
  • GaryJP
    GaryJP Registered Users Posts: 14
    Master Explorer
    Oh, sorry, I just installed the latest from google Playstore. How do I get to test beta's? Is it possible?
  • AndreaMosca
    AndreaMosca Registered Users Posts: 13
    Master Explorer
    Jürgen wrote: »
    @GaryJP You're not in early access (beta), right? I was referring to the 7.188.0 build that went to beta on Friday.

    In beta build, problem seems solved! :)
  • Jürgen
    Jürgen Community Managers, Administrators Posts: 7,215
    Community Manager
    Thanks for reporting back @AndreaMosca ! :)

    @GaryJP There should be an option in Google Play to opt in for early access.
  • GaryJP
    GaryJP Registered Users Posts: 14
    Master Explorer
    edited April 2020
    Well, I have to try that then! Thanks!!!
  • GaryJP
    GaryJP Registered Users Posts: 14
    Master Explorer
    edited April 2020
    I joined the beta. Now it starts for a moment normally, and shuts itself. Partially corrected, broken elsewhere. :/
  • GaryJP
    GaryJP Registered Users Posts: 14
    Master Explorer
    edited April 2020
    Ok, I need to clarify, it doesn't shut completely. It seems to have some prosess on because the icon stays on.