GO Essential bought from TomTom UK shows as GO Supreme 6" when registered to account — TomTom Community

GO Essential bought from TomTom UK shows as GO Supreme 6" when registered to account

In November I bought a new GO Essential 6" directly from TomTom UK, but when I registered it to my account it shows up in my devices as a GO Supreme 6" which I believe is an Australian only model and not even available in the UK. I am now concerned that I have a non-UK model which may have different functionality and will be difficult to resell when I do my next upgrade.
Can anyone advise what I should do?

Answers

  • DougLapDougLap Posts: 6,924
    Superuser
    Hi @h1jfg

    What are the first 2 characters of the serial number.

    If it had been a Supreme it would not have come with the Europe Map on it.. They may have similar serial numbers but either way it should not be a problem.

    Doug
  • YamFazManYamFazMan Posts: 18,473
    Superusers
    edited March 2020
    Hi
    @h1jfg

    Are you using MyDrive connect to view your device ??? If 'Yes' Tap the Cogwheel Icon screen top right to access the Setting Menus... Is the 'Country' set to 'United Kingdom (English)'

    ATB YFM
  • h1jfgh1jfg Posts: 2 [Apprentice Seeker]
    First two letters of serial number are ZE
  • DougLapDougLap Posts: 6,924
    Superuser
    Hi @h1jfg

    That is listed as the prefix for GO620 Wifi or GO Essential models.

    Doug
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