Europe map damaged

Turīya74 Registered Users Posts: 1
New Traveler
Dear Sirs, I am the owner of a Tomtom go 5100, with a 32gb sd class (10), I have tried several times to update the Europe Map, always with a negative result, "map damaged", I reset the device, I emptied the cache, and downloaded the map again, no positive results.
I downloaded the map of Venezuela on the device and on the sd card the map of Algeria both working. I tried to install the Europe Map again with a negative result, map damaged.
certain of your prompt and active interest, hereby, I wish you a good evening

Mod edit: Machine translated(Italian)


  • rider1rider
    rider1rider Registered Users Posts: 1,410
    Exalted Pioneer
    check with the customer service to see what is blocking the download
  • DougLap
    DougLap Posts: 9,822
    edited March 2020

    If what you are doing is trying to download the update then as you have a small map on the device can you delete the current Europe map then use Add a map to download a new version of it.