MY TOMTOMBASIC HAS FROZEN ? DOES NOT TURN OFF STAYS ON ? — TomTom Community

MY TOMTOMBASIC HAS FROZEN ? DOES NOT TURN OFF STAYS ON ?

My Tom basic satnav is staying on, will not turn off ?? time 22;02 pm friday bin on about half hour ? any ideas . it s only 2 weeks old too.

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  • BAZZYBABEBAZZYBABE Posts: 3 [Apprentice Traveler]
    Hi again I Tried your answer regarding my TomTom Go Basic, did do this a few times earlier ?? but not for the full period you suggested here; on holding the power button down, it did activate the screen again, i had it on charge for about 3 n hours; it s now updating now,, so God Willing it will continue to operate again Many Many thanks for your suggestions here; well done Tom Tom Dept; Barry..
  • dhndhn Posts: 33,326
    Superusers
    Hope it resolves your issue but I'm just a user here, just like yourself and just about all others.
  • DougLapDougLap Posts: 6,888
    Superuser
    Hi @BAZZYBABE

    Just in case always do updates one at a time not all together. Also when you have completed all the updates it is an idea to do a Soft Reset which is the Drum Reset described by @dhn as it tidies up the files on the device a bit like turning your PC Off/On can resolve problems.

    Doug
  • BAZZYBABEBAZZYBABE Posts: 3 [Apprentice Traveler]
    yes cheers for all up-dates on this; it seems to be behaving now;; thanks to all inputs by every body here Baz..
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