TomTom- No Maps Found
No Maps Found-A term that sounds familiar when something goes wrong with the map installation process and your TomTom shows- No maps found.
While the problem is very generic and related to map installation; there are different scenarios that could cause this error. The information in this article aims at explaining these scenarios. It will educate and guide our customers to find a way out.
General map installation failure-
The device shows No maps found and MyDrive Connect displays your device is updated.
The firmware has to read two files on your device to load the map.
- Map Certificate
During the update process map installation fails but the certificate gets installed, MyDrive Connect will not offer the new map. Because the certificate is still installed MyDrive Connect shows that the device is already updated. As there is no map on the device it will continue to show no maps error.
Over here you need to contact the customer service to get the certificate removed. They have the tools in the backend to create scripts in the backend that will remove the certificate as soon as the device is connected to MyDrive Connect application.
Map updates freezing or stuck in the download process:
Downloaded files are verified before they get installed. If the check finds anything wrong, the installation doesn’t start. In most cases, this is related to an interrupted connection.
• Aggressive anti-virus / firewalls.
• Poor wi-fi connection and internet speed.
• ISP (Internet Service Provider) or router issues. This also includes office and business networks.
It’s recommended that you read the advice provided on the FAQ here: https://uk.support.tomtom.com/app/answers/detail/a_id/3611
Using a fast internet connection along with configured anti-virus and firewall on the computer. Avoid installing updates by clicking on 'Update all" instead use the My Content tab and install one update at a time..
Catch-22 situation when the device shows No maps found and there is not enough memory to install a single base map(regional) - Mostly affects devices with 8GB internal memory.
On this topic, you will find detailed explanation provided by YamFazMan.
To resolve this problem you can request a small map to be added to your account by contacting our customer service or post your request on our community. The activated small map device can be installed on the device's internal memory. Once the device is up and running just insert the memory card and you will be prompted to format it on the device. Connect it MyDrive Connect, it should allow you to proceed with the installation of the full Europe map.