Problem with the map

srdanpastar · February 2020

@VikramK I have a similar problem. When the card is inserted in the car I get the message: "Problem with the map, You cannot use this map on this device: Europe-100876. Please can you help me.

VikramK · February 2020

Hi @srdanpastar

Welcome to the community!

I have reactivated the map for your device. Just remove the existing map first and then download a fresh version offered for download in TomTom HOME.

Regards
Vikram

VikramK · February 2020

Hi @srdanpastar

Welcome to the community!

I have reactivated the map for your device. Just remove the existing map first and then download a fresh version offered for download in TomTom HOME.

Regards
Vikram

srdanpastar · March 2020

Thank you, now my device is working ok but I have a problem with incorrect gps position on map. Please can you help me to solve this problem.

VikramK · March 2020

Hi @srdanpastar

See this FAQ- http://uk.support.tomtom.com/app/answers/detail/a_id/16092/

Also this topic which has several troubleshooting suggestions provided by our community-

https://discussions.tomtom.com/en/discussion/1112782/tomtom-no-gps-signal-2019

Regards
Vikram

Built in car navigation

Problem with the map

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