Problem with the map
srdanpastar
Registered Users Posts: 2 
Apprentice Traveler
Apprentice Traveler
@VikramK I have a similar problem. When the card is inserted in the car I get the message: "Problem with the map, You cannot use this map on this device: Europe-100876. Please can you help me.
1
Best Answer
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Hi @srdanpastar
Welcome to the community!
I have reactivated the map for your device. Just remove the existing map first and then download a fresh version offered for download in TomTom HOME.
Regards
Vikram5
ModeratorAnswers
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Hi @srdanpastar
Welcome to the community!
I have reactivated the map for your device. Just remove the existing map first and then download a fresh version offered for download in TomTom HOME.
Regards
Vikram5 -
Thank you, now my device is working ok but I have a problem with incorrect gps position on map. Please can you help me to solve this problem.0
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Hi @srdanpastar
See this FAQ- http://uk.support.tomtom.com/app/answers/detail/a_id/16092/
Also this topic which has several troubleshooting suggestions provided by our community-
https://discussions.tomtom.com/en/discussion/1112782/tomtom-no-gps-signal-2019
Regards
Vikram0
