Lost all my voices on Start 62
deebee51
Registered Users Posts: 10 
Apprentice Seeker
Apprentice Seeker
Hi tried to make room & deleted ALL my voices ,instead of all but one.
Downloaded Home (several times) but gets as far as connect device which I do but stays as 'not connected'
I have been on to dowload a free voice & that doesn't work
Please help as all I want is one English female voice!
Thanks Dave
Downloaded Home (several times) but gets as far as connect device which I do but stays as 'not connected'
I have been on to dowload a free voice & that doesn't work
Please help as all I want is one English female voice!
Thanks Dave
0
Best Answers
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according to MDC I have AONGHUS ?
SERENA & JANE installed but my Start 62 says no voice installed
fault in 62???0 -
Voices started to work today!!!
I don't know how, but thanks anyway
Dave0
Answers
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PS all voices on My Drive Connect are marked unavailable0
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@deebee51
Have a look at this FAQ https://uk.support.tomtom.com/app/answers/detail/a_id/3170
If the moderator has not added a voice contact TomTom SAV on Monday
France
01 70 36 35 82
du lundi au vendredi de 09h00 à 17h301 -
Hi Vikram
thanks very much for the help.
I have downloaded Serena but it has been checking for an hour.
Is this normal?
And being cheeky, if Serena is a bit robotic (I think I remember this)
could you please give me Jane as I don't need addresses read out
thanks Dave0 -
Hi all
@deebee51
Serena is a robot voice. The download of the voices is very fast, the files are small.
Disconnect your Start62 from the PC and do a Soft Reset of your device.
==> Device switch On. Press and hold the On/Off button until you hear the drum sounds. This can take 30 seconds or more. The device restarts. If you see a black screen with white text, hold down the button until you hear the drum sounds.
Check your voices, you can do a test by pressing the voice name line in your device:
In your Start62 ==> Main Menu (4Dots ....) / Settings / Voices / Choose a voice / touch the line of the voice
You can download the voice "Jane" by yourself with the MyDrive Connect (MDC) software.
Disregard the term "Not Available", this is a bug in the MDC display, all voices in all languages are showed "Not Available". Installation is possible and the voice works. I just did it with "Jane".
in MDC ==> Tab "My Content"/ go down to "My Voices" / "Add voices to your device" / choose your voice and click on the "Install" butom
The result:
I advise you to keep the voice "Serena" in case of concern.
Regards.2 -
Hi LAURE123
I am very sorry but I still have 'no voice installed'
plus I got drums & black page with white printing is after it
Kept going till I got menu
Dave
PS downloaded Jane & it is now checking but who knows how long for!
PPS Jane has not dowloaded either!0 -
@deebee51
Sorry for you that it still doesn't work.
You don't have a problem of usable space with the internal memory of your device?
Perhaps the voice cannot be installed because there is not enough space for it. For our devices to function properly 400 MB must always remain free.
How much usable free space do you have in the internal memory (8GB) of your Start62?
Look at this topic with a problem similar to yours maybe it can help you:
https://discussions.tomtom.com/en/discussion/comment/1679156#Comment_1679156
Regards.1 -
I did have space problem, that is how I came to delete all my voices
Now I have 1165MB free0 -
@deebee51
It gets more complicated...
Did you try to empty the MDC cache and do a Soft Reset of your device? Attempt to download a voice only after these two actions.
With your device Not conected to the PC:
Soft Reset: Device switch On. Press and hold the On/Off button until you hear the drum sounds. This can take 30 seconds or more. The device restarts. If you see a black screen with white text, hold down the button until you hear the drum sounds.
Log in MDC with your email and password empty the cache folder:
Sorry, If this does not work, you will have to wait for the opinion of the moderator @VikramK or/and contact TomTom customer service directly for more help.
https://discussions.tomtom.com/en/discussion/1115662/phone-numbers-to-contact-customer-support-new
Regards.0 -
Soft Reset
I get the drum & tom tom THEN the black screen & text
If I carry on step 3 will not tick
I don't suppose this alters anything , but I received this tom tom for christmas & it has never been in car yet0 -
@deebee51
When you hear the drum sound, you immediately release the button.
If you see the black screen with white text, you keep pressing the button until you hear the drum sound. At the drum sound, release the button.
There is nothing more to do for a Soft Reset. Your device does not display any particular screen. It's like a reboot on a PC. This forces the complete restart of your device's internal software (Navcore). You don't lose anything, but it often solves small problems and empty the physical RAM memory of your TomTom device.
Have you do all your updates on your new Start62?
If the NavCore is not updated you cannot download other items (map update/voices/etc...)
The NaveCore must always be downloaded first and alone without any other file except the QuickGPSfix if you have it.
Regards.0 -
Navcor is updated
redone rest & still nothing
Serena is checking continuously
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Hi @deebee51
Looking at the download logs it seems that are pending downloads for voices and speed cameras updates.
It's always recommended to install one update at a time. I would advise that you keep the device connected to MyDrive Connect and let the pending downloads complete.
Regards
Vikram1 -
Hi Vikram
thanks for the reply
How long should I wait before I worry, as I have had devise connected for days now? (not nights)
Cant I cancel these downloads & start again?
Dave0 -
according to MDC I have AONGHUS ?
SERENA & JANE installed but my Start 62 says no voice installed
fault in 62???0 -
Voices started to work today!!!
I don't know how, but thanks anyway
Dave0
Moderator
