maps disappeared, will not update, device recognised briefly before disconnecting
please help! I have been going round in circles for months. I can log in but nothing will update. All the problems started when I changed laptops to windows 10 platform - it is only recognised sometimes, and then quickly disconnects saying 'no device is connected'. At some point I then got an error saying 'no maps found' and have never been able to get them back. I have tried a different computer and different ports and connectors. Any ideas?