Map errors — TomTom Community

Map errors

scoobyoscoobyo Posts: 12 [Apprentice Traveler]
How long do map errors I report take to get fixed?

Answers

  • tonygrtonygr Posts: 77 [Sovereign Trailblazer]
    Other threads on here suggest that the time between report and map update containing the change can be 6 - 9 months. See
    https://discussions.tomtom.com/en/discussion/1119794/reported-problem-has-been-fixed-but-its-not#latest
    I find this extraordinary since it means that the maps are never truly up to date.
  • scoobyoscoobyo Posts: 12 [Apprentice Traveler]
    No, I mean how long does something I I report take to get reviewed
  • LucifyLucify Posts: 124 [Exalted Navigator]
    edited February 2020
    2-3 days for the correction to get accepted. Further 6-9 months for that correction to reflect on the actual maps released quarterly.
  • scoobyoscoobyo Posts: 12 [Apprentice Traveler]
    Not true, I have that's been pending since Oct and one since Jan 15th
  • LucifyLucify Posts: 124 [Exalted Navigator]
    That's a long time, call the customer service and provide them the correction id to find what's happening.
  • VikramKVikramK Posts: 12,678 Moderator
    Hi @scoobyo

    Welcome to the community!

    Could you post the correction id's here and I will try to get them reviewed by someone in the team?

    Thanks,
    Vikram
  • scoobyoscoobyo Posts: 12 [Apprentice Traveler]
    22017794-3d68-4aea-822f-6dc42b2f4511
    37cc4184-a4c2-4ac8-b44b-688a99ebd37e

    This last one keeps getting denied even though it is the correct spot
    9c20bda1-9060-48ce-9e67-0f5234802f46
  • VikramKVikramK Posts: 12,678 Moderator
    edited February 2020
    Hi @scoobyo

    Thanks for coming back.

    The 2nd one is a report for a speed limit correction and these take longer to get accepted/implemented compared to the other standard corrections.

    I have sent the others to be reviewed by the team. I will get back once I have an update to share.

    Regards
    Vikram
  • VikramKVikramK Posts: 12,678 Moderator
    edited February 2020
    Quick update-

    For this one-

    9c20bda1-9060-48ce-9e67-0f5234802f46

    You added the comment -"3676 Harding belongs here" and was reported under POI.

    Its not clear for which POI this report has been created for and so it got rejected as insufficient information. Could you report this with more details please?

    Thanks
    Vikram
  • scoobyoscoobyo Posts: 12 [Apprentice Traveler]
    Nothing has been fixed yet
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