Map errors

scoobyo
scoobyo Registered Users Posts: 12
Apprentice Traveler
How long do map errors I report take to get fixed?

Answers

  • tonygr
    tonygr Registered Users Posts: 88
    Supreme Trailblazer
    Other threads on here suggest that the time between report and map update containing the change can be 6 - 9 months. See
    https://discussions.tomtom.com/en/discussion/1119794/reported-problem-has-been-fixed-but-its-not#latest
    I find this extraordinary since it means that the maps are never truly up to date.
  • scoobyo
    scoobyo Registered Users Posts: 12
    Apprentice Traveler
    No, I mean how long does something I I report take to get reviewed
  • Lucify
    Lucify Registered Users Posts: 124
    Exalted Navigator
    edited February 2020
    2-3 days for the correction to get accepted. Further 6-9 months for that correction to reflect on the actual maps released quarterly.
  • scoobyo
    scoobyo Registered Users Posts: 12
    Apprentice Traveler
    Not true, I have that's been pending since Oct and one since Jan 15th
  • Lucify
    Lucify Registered Users Posts: 124
    Exalted Navigator
    That's a long time, call the customer service and provide them the correction id to find what's happening.
  • VikramK
    VikramK Administrators Posts: 13,781
    Moderator
    Hi @scoobyo

    Welcome to the community!

    Could you post the correction id's here and I will try to get them reviewed by someone in the team?

    Thanks,
    Vikram
  • scoobyo
    scoobyo Registered Users Posts: 12
    Apprentice Traveler
    22017794-3d68-4aea-822f-6dc42b2f4511
    37cc4184-a4c2-4ac8-b44b-688a99ebd37e

    This last one keeps getting denied even though it is the correct spot
    9c20bda1-9060-48ce-9e67-0f5234802f46
  • VikramK
    VikramK Administrators Posts: 13,781
    Moderator
    edited February 2020
    Hi @scoobyo

    Thanks for coming back.

    The 2nd one is a report for a speed limit correction and these take longer to get accepted/implemented compared to the other standard corrections.

    I have sent the others to be reviewed by the team. I will get back once I have an update to share.

    Regards
    Vikram
  • VikramK
    VikramK Administrators Posts: 13,781
    Moderator
    edited February 2020
    Quick update-

    For this one-

    9c20bda1-9060-48ce-9e67-0f5234802f46

    You added the comment -"3676 Harding belongs here" and was reported under POI.

    Its not clear for which POI this report has been created for and so it got rejected as insufficient information. Could you report this with more details please?

    Thanks
    Vikram
  • scoobyo
    scoobyo Registered Users Posts: 12
    Apprentice Traveler
    Nothing has been fixed yet