Map errors

scoobyo

How long do map errors I report take to get fixed?

tonygr

Other threads on here suggest that the time between report and map update containing the change can be 6 - 9 months. See
https://discussions.tomtom.com/en/discussion/1119794/reported-problem-has-been-fixed-but-its-not#latest
I find this extraordinary since it means that the maps are never truly up to date.

scoobyo

No, I mean how long does something I I report take to get reviewed

Lucify

2-3 days for the correction to get accepted. Further 6-9 months for that correction to reflect on the actual maps released quarterly.

scoobyo

Not true, I have that's been pending since Oct and one since Jan 15th

Lucify

That's a long time, call the customer service and provide them the correction id to find what's happening.

VikramK

Hi @scoobyo

Welcome to the community!

Could you post the correction id's here and I will try to get them reviewed by someone in the team?

Thanks,
Vikram

scoobyo

22017794-3d68-4aea-822f-6dc42b2f4511
37cc4184-a4c2-4ac8-b44b-688a99ebd37e

This last one keeps getting denied even though it is the correct spot
9c20bda1-9060-48ce-9e67-0f5234802f46

VikramK

Hi @scoobyo

Thanks for coming back.

The 2nd one is a report for a speed limit correction and these take longer to get accepted/implemented compared to the other standard corrections.

I have sent the others to be reviewed by the team. I will get back once I have an update to share.

Regards
Vikram

VikramK

Quick update-

For this one-

9c20bda1-9060-48ce-9e67-0f5234802f46

You added the comment -"3676 Harding belongs here" and was reported under POI.

Its not clear for which POI this report has been created for and so it got rejected as insufficient information. Could you report this with more details please?

Thanks
Vikram

scoobyo

Nothing has been fixed yet