Re life time maps for Tom Tom start 25 with serial number commencing BL

Delboy28 Registered Users Posts: 1
Apprentice Seeker
I recently purchased a second hand Tom Tom start 25 which has western Europe map v 950.6490 with a release date of 4/2015. I believed this tom tom model had lifetime map updates but when I connect the Sat Nav to Tom Tom's my drive connect, I am advised that my map subscription has expired - Is there any way I can claim the free updates that I believe this sat nav should be entitled to receive?


  • Niall
    Niall Posts: 11,140

    Your best bet is to contact Customer Services to check the status of the subscription(s) on the device

    United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.