Can't login into MyDrive

Megalos
Megalos Posts: 6,089
Superuser
edited February 2020 in MyDrive Web and Apps[Route Planner]
Sometimes I have issues with logging in into MyDrive. See also the video below. How can I solve this? When I click 'Log In', nothing happens.

https://drive.google.com/open?id=1t_IsYUb0U_4fgKW36YiHBgStV-aSbHmK

Answers

  • VikramK
    VikramK Administrators Posts: 13,713
    Moderator
    edited February 2020
    Hi @Megalos

    Does it also happen when you click on a different section of the route which is not a road work and try adding that point to my places?

    Have you tried using a different browser e.g. Firefox just to check if this is reproducible?

    Regards,
    Vikram
  • Lost_Soul
    Lost_Soul Registered Users Posts: 410
    Supreme Pioneer
    I occasionally get the same brief white box / nothing happens (I am also using Google Chrome) - I just clear all Tomtom Cookies which then allows me to log in correctly.
  • Megalos
    Megalos Posts: 6,089
    Superuser
    Hi Vikram, now it's working. Next time it happens I'll try other browsers as well. Looks like it's not really reproducible, sometimes there are some log in issues, sometimes not. All the different TomTom websites make it a bit complex I think for the SSO system.
  • Megalos
    Megalos Posts: 6,089
    Superuser
    edited February 2020
    VikramK wrote: »
    Does it also happen when you click on a different section of the route which is not a road work and try adding that point to my places?
    Hi Vikram, today it happened again. When I try to add another point to my places, I got the same problem. Using another browser (Firefox) I could successfully login. With Chrome it didn't work.

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