Map's gone

AGreat

Hi, My maps have dissappeared on my TomTom 500, I did an update in Januay and updated Mydrive connect this evening but still nothing, I have tried to reset the device but it get's to halfway loading with TomTom on the screen then I get an X next to the computer and a triangle with an exclamation mark in it on the device while My Drive Connect says it is restoring my device then it tries again, now its stuck in a loop.

VikramK

Hi @AGreat

I reviewed the logs for the downloads and I see the map of Europe is offered for download but it keeps failing because of any of the reasons mentioned below-

> Aggressive anti-virus / firewalls.
> Poor Wi-Fi connection.
> ISP (Internet Service Provider) or router issues. This also includes business networks.

It’s recommended that you read the advice provided on the FAQ here: https://uk.support.tomtom.com/app/answers/detail/a_id/3611

Using a fast internet connection along with a configured anti-virus and firewall on the computer should help. Avoid installing updates by clicking on 'Update all" instead use the My Content tab and install one update at a time..

Regards
Vikram

AGreat

Hi,
I'm using Win 10 and I don't have any anti virus installed, I'm using a CAT6 connection to my virgin router which is connecting at ;

Ping ms
9

Download Mbps
109.77

Upload Mbps
9.92.
I just tried again with the firewall off, then I changed the USB cable for one that came with the TomTom and still nothing.

I just re installed Ny Drive Connect and still nothing

Thanks
Andy