Map's gone

AGreat
Registered Users Posts: 7 
Apprentice Traveler

Apprentice Traveler
Hi, My maps have dissappeared on my TomTom 500, I did an update in Januay and updated Mydrive connect this evening but still nothing, I have tried to reset the device but it get's to halfway loading with TomTom on the screen then I get an X next to the computer and a triangle with an exclamation mark in it on the device while My Drive Connect says it is restoring my device then it tries again, now its stuck in a loop.
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Comments
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Hi @AGreat
I reviewed the logs for the downloads and I see the map of Europe is offered for download but it keeps failing because of any of the reasons mentioned below-
> Aggressive anti-virus / firewalls.
> Poor Wi-Fi connection.
> ISP (Internet Service Provider) or router issues. This also includes business networks.
It’s recommended that you read the advice provided on the FAQ here: https://uk.support.tomtom.com/app/answers/detail/a_id/3611
Using a fast internet connection along with a configured anti-virus and firewall on the computer should help. Avoid installing updates by clicking on 'Update all" instead use the My Content tab and install one update at a time..
Regards
Vikram
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Hi,
I'm using Win 10 and I don't have any anti virus installed, I'm using a CAT6 connection to my virgin router which is connecting at ;
Ping ms
9
Download Mbps
109.77
Upload Mbps
9.92.
I just tried again with the firewall off, then I changed the USB cable for one that came with the TomTom and still nothing.
I just re installed Ny Drive Connect and still nothing
Thanks
Andy0