TomTom rider 550 does not go with the mydrive app use android 1

DesmoAnto
DesmoAnto Registered Users Posts: 3
Apprentice Seeker
edited February 2020 in RIDER
Hello everyone, I have a TomTom rider 550, which I can't get it to work with the app.
Practically after connecting it with the phone if I get an SMS it reads it to me, while if a call comes in by pressing the green handset nothing happens, and the phone continues to ring.
I am deeply disappointed!

Mod edit: Machine translated(Italian)

Comments

  • DougLap
    DougLap Posts: 10,057
    Superuser
    Hi @DesmoAnto

    Try a Soft Reset. Turn the Unit on and when ready to use hold the ON/OFF button down for 20 seconds plus until your hear a drumroll sound then let the button go.

    Doug
  • kieron
    kieron Posts: 548
     Superuser
    Google translated:

    Hello everyone, I have a TomTom rider 550, which I can't get it to work with the app.
    Practically after connecting it with the phone if I get an SMS it reads it to me, while if a call comes in by pressing the green handset nothing happens, and the phone continues to ring.
    I am deeply disappointed!
  • DesmoAnto
    DesmoAnto Registered Users Posts: 3
    Apprentice Seeker
    ho fatto di tutto, resettato e mandato in assistenza, ma niente non ne vuole sapere.
    volevano creare un qualcosa di veramente speciale ma che ad un certo punto si sono trovati davanti ad un qualcosa più grande di loro.
    deluso a massimo
  • RoadRider
    RoadRider Registered Users Posts: 750
    Revered Pioneer
    Can you tell us the type of headset an phone you are using?

    And how did you pair the headset with your Phone and Rider?



    Can you undo all Bluetooth connections and retry using the video above.
  • DesmoAnto
    DesmoAnto Registered Users Posts: 3
    Apprentice Seeker
    edited March 2020
    I really tried everything, and if I say everything, believe me, I have seen all the tutorials but nothing does not want to know.
    I use Avant interphone headsets and huawei p30 pro phone


    Mod edit: Machine transalted(Italian)
  • RoadRider
    RoadRider Registered Users Posts: 750
    Revered Pioneer
    I have the Rider 550, Interphone Tour and a Motorola X4 and this combination works.

    First remove all the old Bluetooth connections from all devices.
    Update the Interphone firmware. (If not done already)

    In my case I have to install the Interphone headset app on my phone.
    Pair en test the interphone with your Phone (A2DP)
    (answering a phone call using the button on your headset and listening to music from your phone should work now)

    install the MyDrive App and pair the Rider to the Phone using the QR code.
    (The Rider should be connected to TomTom traffic now even if you are outside WiFi Range)

    Pair your interphone headset to the Rider and open the settings and only enable the HSP profile (so deselect A2DP)
    (Now you must be able to listen to navigation instructions and answer phone calls on your Rider)

    The Huawei P30 Pro can sometimes have problems with Bluetooth connections because the old connection is still in the hidden Cache. To solve this you have to clear te hidden cache on your phone.

  • Marek76
    Marek76 Registered Users Posts: 4
    Apprentice Seeker
    I have Samsung Galaxy Note 10 and found that when I try accept/reject incomming call using Rider this brakes bluetooth connection. Accept/Reject by mobile or headset works fine.

    Looking for solution too.