Hi, my TomTom Start50 seems to have lost its voice! I tried using it today - nothing.

Ingrid1947
Registered Users Posts: 4 
Apprentice Seeker

Apprentice Seeker
I haven't used my TomTom Start50 since last October but when I connected it to my car USB point it happily accepted the location I typed in but - apart from dinging when approaching a speed camera - it didn't give any verbal instructions. Please help. I'm 72 so not very tech savvy but don't seem able to see anywhere in 'Settings' referring to audio.
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Best Answers
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Hi @Ingrid1947
If you go into settings and select voices/ Choose a voice do you not get a list of voices to choose from.
Doug5 -
Hi @Ingrid1947
Welcome to the community!
I have activated a computer voice- 'Serena' for your device. It should be offered for download in MyDrive Connect.
Once installed please select the voice and test it on a planned route.
Thanks
Vikram5
Answers
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Hi @Ingrid1947
have a look at this post by @YamFazMan
https://discussions.tomtom.com/en/discussion/comment/1693360/#Comment_1693360
Doug0 -
Thanks Doug, I had already checked that the 'sound' was activated, the slider control was at 100% and that all the checks given to @YamFazMan were in order. My device just tells me in 'Voices' that no voice is installed, I thought it came with one (my previous tomtom did) and it told me to log on to my a/c. I did this and bought a free voice but haven't seen or heard anything.0
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Hi @Ingrid1947
If you go into settings and select voices/ Choose a voice do you not get a list of voices to choose from.
Doug5 -
Hi again Doug, nope I don't. All I get is 'No voice installed. Please go to Tomtom.com/myaccount and install a voice. I did this and put the voice, as instructed in my basket - it was free - checked out and, nothing. I'm losing the will to live!0
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Hi @Ingrid1947
Please wait until tomorrow and see what @VikramK can do to sort out the voices for you.
Doug0 -
Hi @Ingrid1947
Welcome to the community!
I have activated a computer voice- 'Serena' for your device. It should be offered for download in MyDrive Connect.
Once installed please select the voice and test it on a planned route.
Thanks
Vikram5 -
Thanks Vikram, I will certainly carry out your instructions when I am better.0
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