Tom tom GO 6250 always restarting — TomTom Community

Tom tom GO 6250 always restarting

Good morning, when synchronized on my drive the gps is always restarting, does anyone know the solution?
Thanks


Mod edit: Machine translated(Portuguese)

Answers

  • VikramKVikramK Posts: 10,257 Moderator
    edited February 18
    Hi @Pedro_1975

    Welcome to the community!

    Could you do a factory reset on the device and log in again - MyDrive?

    Main menu- Settings- System- Reset device.

    As an alternative/secondary solution I would also suggest that you try setting up the device on a different account.

    Regards
    Vikram

  • YamFazManYamFazMan Posts: 17,495
    Superusers
    edited February 18
    Hi
    @Pedro_1975

    Further to Vikram's post

    I have found the NAV5 (Wi-Fi) devices to be a lot more responsive and stable if you Turn-off/Forget the Wi-Fi and only reconnect the Wi-Fi when updating....
    Forgeting the Wi-fi on the device....
    You can't actually turn-off the Wi-Fi but you can forget it, the device will still be monitoring for a Wi-Fi service but not Connecting & Syncing....
    Tap 4Dot (.... Menu) --> Setting --> Wi-Fi... Tap on your Wi-Fi's Name (Screen top left)
    Tap Modify --> Forget
    Follow on-screen instructions to finish
    Login with your Wi-Fi Password when you need to update the device
    ____________________________________
    ____________________________________

    The Previous NAV4 and Latest (NAV5 WiFi) devices are quite power hungry and can go into "Power saving mode" if not supplied with enough power....
    Are you using the Tomtom supplied cable and Tomtom supplied Power Adapter
    The Charger Adaptor and USB Cable supplied by Tomtom WILL run and charge the device at the same time

    Many 3rd party Mismatched Charger Adaptors won't run and charge the device at the same time
    See... It's not simply a power thing.....
    https://discussions.tomtom.com/en/discussion/comment/1182024/#Comment_1182024
    _____________________________________

    When the device is In use they are designed to be always connected to a power supply
    The Tomtom supplied Power Adapter is rated at 5Volts 1.2Amps
    Even after you have recharged the device externally via a mains charger, when in use in the vehicle, they will still require being connected to a Tomtom supplied Power Adapter (Or a proven suitable 3rd party Power adapter)
    ______________________________________

    (1)... Do NOT attach them to a dashboard USB port in your vehicle as they normally only supply 500mAmp (0.5Amp) and are for data transfer and not supplying power: See... Note (1) & (2)

    (2)... Using a NONE Tomtom 3rd party underpowered or a mismatched cigarette lighter charger can cause the device to go into Power Saving Mode: See... Note (1)

    (3)... On the Models with a built-in SIM, the reduction of power to the SIM can cause the dropping of the traffic info: Note (3)

    Note (1)... At an (Undisclosed) percentage of battery discharge, the device will try to save its power requirements by dimming the screen and eventually powers off the device... Devices with a built-in SIM Card may also lose Live Traffic services
    Note (2)... A dashboard USB port can also fool a NAV4 Device into entering 'Updating Mode' and display the Connected to your Computer splash screen
    Note (3)... I tried connecting my Tomtom GO 6200 to my Cars USB port, checked the connection status it reports 'Connected over USB' --> 'GPRS (SIM) Disconnected'

    ATB YFM
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