My TomTom app will not load in — TomTom Community

My TomTom app will not load in

Heva77Heva77 Posts: 2 [New Seeker]
I've been using the tomtom app for months and paid the yearly subscription. No it's stopped work and just loading all the time. I've uninstalled turned phone off and back on. Not worked! Can someone help?

Answers

  • lampardlampard Posts: 5,608 Moderator
    Hi @Heva77

    Welcome to the Community! Is this GO mobile App or the new Go Navigation app? If its Go Mobile App, my first advice would be to make a clean uninstall by following the steps below?
    • Go to the Settings of the Phone> Go to Appplications> Find the app in the list and tap on it.> Click ‘Force Quit/Force Stop’.
    • In the ‘Storage’ section, tap first ‘Clear Cache’ and then tap ‘Clear Data> tap on ‘Uninstall’.
    • Log out of the Playstore.
    • Delete the following folders from the internal memory
      Android/data/com.tomtom.gplay.navapp
      Android/obb/com.tomtom.gplay.navapp
    • Delete the same folders from the SD-card if there's any.
    • Open the Playstore login and reinstall the app on the internal memory (Not on SD Card).
    • Once done please close all the apps which are running in the background reboot the phone.
    • Reopen the TomTom app and test.

    Regards, lampard
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