Start 52 - My places

tonygreen771
tonygreen771 Registered Users Posts: 1
New Seeker
My Places disappear after a Map update. Guide says Mydrive Connect should replace? But it isnt, Any ideas?

Answers

  • YamFazMan
    YamFazMan Posts: 20,806
    Superuser
    edited February 2020
    Hi
    @tonygreen771

    Check you are still logged in to your Tomtom Account on the Device
    Tap the 4Dot Menu (.... Menu) --> Tomtom Services --> MyDrive... Are you logged in ???

    Also... Have you tried a Soft/Drum roll restart on the device ??? This restarts the devices Operating System afresh

    RESETTING YOUR NAVIGATION DEVICE
    https://uk.support.tomtom.com/app/answers/detail/a_id/6965//session/L2F2LzEvdGltZS8xNDI2NjM0NDUyL3NpZC9EQTdTVHpobQ

    Charge the device for at least 2Hrs "OR" have the device plugged into a power supply
    Press and hold the on/off button until you hear a drum-roll sound then release the on/off button.
    You won’t lose anything; it’s just like rebooting your PC
    I use a Soft/drum-roll start after any upgrade large or small.
    It’s also useful to keep in mind for sorting out most minor niggles......

    ATB YFM