Paid annual subscription for Android app but can't redeem it. — TomTom Community

Paid annual subscription for Android app but can't redeem it.

The money for my annual subscription has been taken from my account, but I can't redeem it on the App and is now saying I only have 47 free miles.
My service should last till October 2020.
Tried contacting TomTom support by email, but hopeless.
Had a reply saying the contact form was not sent to the right customer services dept, but did not give any information as to where the inquiry should be sent.
Rubbish customer service.

Answers

  • lampardlampard Posts: 4,848 Moderator
    Hi @Scotscot99

    Welcome to the Community! The email address which you used to log in here on the Community only has an expired subscription. Maybe you renewed the subscription with the different email account?

    Regards, lampard
  • GerryhoptonGerryhopton Posts: 1 [New Seeker]
    I renewed today 29 April PayPal say TomTom paid but can't restore purchase to phone app
  • lampardlampard Posts: 4,848 Moderator
    Hi @Gerryhopton

    Welcome to the Community! Are you using the Go Mobile App or the new GO Navigation App? By any chance, you used any other e-mail address to purchase the subscription then you used to log in here?

    Best, lampard
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