Trying to update GPS maps — TomTom Community

Map installation

Trying to update GPS maps

Meek2424Meek2424 Posts: 1 [New Seeker]
in Map installation
I need to update my TomTom GPS VIA 1515TM (Smart 25) I plug it into my laptop, the "My Drive Connect" app opens, it shows that my GPS is connected. I select the option to update my map, the system starts the update, then I get a notice "Please Connect Your Device."

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I have tried troubleshooting every which way I can & nothing works.

Answers

  • VikramKVikramK Posts: 10,204 Moderator
    Hi @Meek2424

    Welcome to the community!

    Have you tried connecting the device using a different USB cable and also on an alternative USB port. Loose contacts can be tricky.

    Additionally I would also suggest that you check the configuration on your computer firewall and AV software.

    Regards
    Vikram
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