Via 1535 won't get past the welcome screen

bedoin

my Via 1535 has been on charge for over 10 hours and now won't get past the welcome screen

DougLap

Hi @bedoin

Try continuing to hold the button down when you start it until you hear a drumroll sound. This can take about 20 seconds plus.

Doug

bedoin

I get te drum roll and then nothing’s changing on the screen just stuck on the logo

DougLap

Hi @bedoin

Can you see if this works. the tricky bit is the 3 Taps. You could have to do it a few times to get it to work

https://discussions.tomtom.com/en/discussion/1034277/how-to-recover-your-device/p1?new=1

If not then contact Customer support. Don't answer questions but wait for an agent to answer.

Australia
1300 135 604
Monday-Friday:9:00 am to 5:30 pm AEST

Doug