My navigation has no voice instructions for route guidance

IanLovesItaly
Registered Users Posts: 3 
Apprentice Seeker

Apprentice Seeker
The volume slider outputs a varying volume tone when I move the slider, Voice Instructions On is selected. If I go to Settings>Voices>Choose a voice and swap between voices the 'you have reached your destination' message sounds. Also tried Settings>System>Reset device.
None of these actions resolved the issue.
Any other suggestions?
None of these actions resolved the issue.
Any other suggestions?
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Best Answer
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Hi @IanLovesItaly
Welcome to the community!
Do you have a computer voice - Serena installed as well? In case it's not installed I have activated it on your account.
Install it using MyDrive Connect and test it on a planned route.
Regards
Vikram1
Answers
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Thanks for the suggestion - yes I checked those 3 settings and all as you say. See screenshot
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Hi @IanLovesItaly
Welcome to the community!
Do you have a computer voice - Serena installed as well? In case it's not installed I have activated it on your account.
Install it using MyDrive Connect and test it on a planned route.
Regards
Vikram1 -
Hi, thanks Vikram, no I don't have a computer voice installed. I'll give your suggestion a try and let you know the result.0