Why does this not work with iOS 13.3.1?

Dragonator

I have a 620 go WiFi, recently switch from an android phone where everything was working perfectly until they updated their OS again where traffic live just stopped working.

I have switched to an iPhone 11 with iOS 13.3.1 and its the same as was on the Android, I get no live traffic at all and no mydrive either, does anyone know if this is this going to be rectified anytime soon?

I rely on this live traffic stuff for my work travel and courses.

Sometimes it says its connected but still does not work, I have tried, rebooting, deleting, resetting, reinstalling, reconnecting blah blah blah lol, not my firs electronic that stopped working.

I have also read through a lot of forum stuff and its a common problem, is there a fix or is tom tom going to sort it out anytime soon?

ST1300_PanEuropean

Hello @Dragonator

I'm not sure if the problem you are having with your model 620 is the same as the problem Rider 550 users (the motorcycle-specific device) are having with their units not connecting to iPhones running iOS 13.3.1.x, but it sure sounds like the same problem.

See the discussion below, which will give you a better overview of this long-standing problem. At the top of page 2 of that discussion, fellow forum member @Gettingfedupnow has provided a link to an article published in 'The Verge' that explains what changes Apple made, and why they made the changes.

None of us understand why TomTom has not yet responded by releasing an update of their application that solves this problem. It has been several months since Apple made the Bluetooth changes, and virtually all the other iPhone app developers who depend on Bluetooth have released updated apps that enable full functionality.

Here's the link: Rider 550 & iPhone XS Bluetooth Connectivity Problem

Michael

ST1300_PanEuropean

Hello @Dragonator

I'm not sure if the problem you are having with your model 620 is the same as the problem Rider 550 users (the motorcycle-specific device) are having with their units not connecting to iPhones running iOS 13.3.1.x, but it sure sounds like the same problem.

See the discussion below, which will give you a better overview of this long-standing problem. At the top of page 2 of that discussion, fellow forum member @Gettingfedupnow has provided a link to an article published in 'The Verge' that explains what changes Apple made, and why they made the changes.

None of us understand why TomTom has not yet responded by releasing an update of their application that solves this problem. It has been several months since Apple made the Bluetooth changes, and virtually all the other iPhone app developers who depend on Bluetooth have released updated apps that enable full functionality.

Here's the link: Rider 550 & iPhone XS Bluetooth Connectivity Problem

Michael

Dragonator

Thank you, I will take a look, its funny because my sony experia XZ2 started doing the same as the iphone a month or so ago before i got the iphone 11 and did exactly the same after its android OS update, which was anither reason for switching back to iphone to then be confronted by the same bloody problem with the tom tom not connecting at all