hi i just bought a voice for my start 50 — TomTom Community

hi i just bought a voice for my start 50

and it wont work because it says miles/feet i cant change it to meteres so will i have to buy it again why give the option of miles\feet or meteres if one wont work on device

Answers

  • DougLapDougLap Posts: 3,989 Superuser
    Hi @stu56

    If you change the units in Language and Unit to Miles and Feet then presumably the voice will work then as that is what it is for. The voice must match the Measurement type.set.

    Doug
  • stu56stu56 Posts: 7 [Apprentice Seeker]
    hi i have miles/feet or miles/yards and automatic. tried all none work so it can’t be compatable with my device is all i can reckon my sat nav is up to date too
  • stu56stu56 Posts: 7 [Apprentice Seeker]
    it says not compatable m3n2o6gz9kn6.jpg
  • VikramKVikramK Posts: 8,802 TomTom Moderator
    Hi @stu56

    Welcome to the community!

    I have swapped the voice with the yards version. It should be offered for download in MyDrive Connect.

    Regards
    Vikram
  • stu56stu56 Posts: 7 [Apprentice Seeker]
    thx ive downloaded it and it’s working now
  • stu56stu56 Posts: 7 [Apprentice Seeker]
    now it’s playing a totally diff voice when i choose the one i’ve bought aarrrrggg
  • stu56stu56 Posts: 7 [Apprentice Seeker]
    any admin there can help me why is the voice i chose playing a totally diff voice i just purchased one set it as voice and plays diff one WHAT!!!
  • DougLapDougLap Posts: 3,989 Superuser
    Hi @stu56

    Contact customer support. You have not indicated where you are in your profile.

    Doug
  • stu56stu56 Posts: 7 [Apprentice Seeker]
    i’m in the UK
  • DougLapDougLap Posts: 3,989 Superuser
    Hi @stu56

    United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.

    Don't answer the questions but wait for an agent to answer.

    Doug
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