Mazda NB1 dead?

wrighties

We had a problem with our inbuilt NB1 a couple of years ago which turned out to be the gps antenna. Now the system just won't activate. When we start the ignition the tomtom logo comes up on the screen, then it cuts to the audio display & pressing neither of the 2 Nav button activates the nav menu screen.
Any ideas?

VikramK

Hi @wrighties

Welcome to the community!

I have activated a map for your device.. So it should be offered for download when connected to TomTom HOME.

On this FAQ:https://uk.support.tomtom.com/app/answers/detail/a_id/18349

Could you try the steps 1/2/3/4

After step 4, instead of installing the map from the back up stored on the computer try to check for updates. A fresh map should be offered for download.

Regards,
Vikram.