What would cause BLUE SCREEN and no maps on my Go 50?

Tom251 Registered Users Posts: 3
Apprentice Seeker
Yesterday, my TomTom stopped working in route from office to home.
I switched it back on, but only a blank, blue screen appeared.
The same was true when I had gotten home and restarted the unit a few times.
Today I connected to MyDrive Connect, updated the maps (CA & US).
Still, the map screen is blank.


  • YamFazMan
    YamFazMan Posts: 20,806

    Have you tried a Soft/Drum roll restart on the device ??? This restarts the devices Operating System afresh


    Charge the device for at least 2Hrs "OR" have the device plugged into a power supply
    Press and hold the on/off button until you hear a drum-roll sound then release the on/off button.
    You won’t lose anything; it’s just like rebooting your PC
    I use a Soft/drum-roll start after any upgrade large or small.
    It’s also useful to keep in mind for sorting out most minor niggles....

  • Tom251
    Tom251 Registered Users Posts: 3
    Apprentice Seeker
    Thank you YamFazMan. I'll try the soft drum roll both literally and figuratively.
    Stay tuned
  • Tom251
    Tom251 Registered Users Posts: 3
    Apprentice Seeker
    edited February 2020
    It was a no-go for me - BTW, no saved data was in My Trips, Recents, Favorites, etc., so I did a Factory Reset, downloaded maps and moved on. I know how to type in the same destinations I'd previously saved. Alas...
    This experience has been inconvenient, but not anything that would have me toss it out the window.
    HOWEVER... had this happened mid-vacation into UnknownLand, probably my TomTom would be in a landfill, and hello Garmin, Ways....something else.