In attempting to update my TomTom satnav device over the weekend I encountered a connection problem so went to the TomTom support service and started to seek advice via the Chat Line. Shortly after raising a concern that I could not connect the device via TomTom Connect I received a message that I would receive a call to go through the problem. I then received a call from a young man with an American accent who claimed to be working in the UK. After handing over control of my PC to him he analysed that my McAfee security software was preventing the TomTom device from,connecting to my PC. He performed a cleaning function, assured me that the device was now connected and the maps updated before selling me another piece of computer security software that would enable the TomTom device to connect to my computer. Having now done further research I do feel that I was conned into parting with £179.99 for software that I didn't really need in the first place. My concern is that the telephone call to me came after attempting to seek advice through the TomTom chat line. Very angry with myself for having fallen for what appears to be a scam!!!!