After Megane Carminat Live update I am getting "You cannot use this map on this device"

Alexba

I have updated Tomtom Carminat Live on my Megane using Tomtom Home, but I am getting an error "You cannot use this map on this device" on my car after Tomtom went through an upgrade about 20-30 minutes.

How can I find a compatible map? Is there a way to convert the old map to the new version?

Thanks in advance!

VikramK

Hi @Alexba

Welcome to the community on my behalf as well

I have reactivated the map for your device. Just remove the existing map first using TomTom HOME and then download a fresh version.

Regards
Vikram

Troubadix12

Hello @Alexba,

welcome to the TomTom-Community

In this Case only @VikramK could help you...

Regards

Troubadix12

VikramK

Hi @Alexba

Welcome to the community on my behalf as well

I have reactivated the map for your device. Just remove the existing map first using TomTom HOME and then download a fresh version.

Regards
Vikram

Alexba

Hi Vikram,
Thanks for your help. It is working well after updating the map and GPS fix.
Regards,
Alexba