Windows 10 - MyDrive Connect

Wowie
Registered Users Posts: 9 
Apprentice Traveler

Apprentice Traveler
Hi, where can I find the download for Windows 10 ? I only see Windows XP and Vista.
Could someone direct me to the correct website or provide me a link.
Thank you very much.
Could someone direct me to the correct website or provide me a link.
Thank you very much.
1
Answers
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Thank you for your reply. I tried that link actually many times now. I got a message that my device and mydrive connect are pointing to different environment and asked me if I want to point mydrive connect to sa.services.solaris.test.tomtom. I clicked Yes but it asked for an authentication - userid and password, and it didn't accept my tomtom id & p/w0
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What device do you have?0
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GO 5000
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Please have a look on the device at Menu/Settings/Sysem/Info
When you scroll down in the device, you can see installed Maps, Language etc.
Did you find there something with Solaris? Quite far down?0 -
Thank you for your prompt reply. Yes I see the server as solaris. However I don't see any userid & password
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Thank you. Hope there's a solution to my device. I will wait for the moderators to reach out. Once again thank you for your assistance1
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Hi @Wowie
Could you tell me where was this device purchased, please?
Also, could you send me the serial number of the device and attach the purchase receipt (through a private message)?
It looks the model you have is a pre-production or a Test device.
Thanks
Vikram0 -
I inherited the device from my dad who is now deceased. The serial number is QV2xxxxxxx040 (0)
Hope this help.0 -
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Hi @Wowie
Thank you for your patience.
I have sent you a private message with some steps, could you reply to me over there, please?
I have also edited the serial numbers above. Please don't post private or personal information on a public forum.
Regards,
Vikram.
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Good day Vikram.
I have done the steps according to your pm. I will wait for your further message for the next steps. Thanking you in advance for helping me out.
Kind regards,
Wowie0