Windows 10 - MyDrive Connect

Wowie
Wowie Registered Users Posts: 9
Apprentice Traveler
in MyDrive Connect
Hi, where can I find the download for Windows 10 ? I only see Windows XP and Vista.
Could someone direct me to the correct website or provide me a link.

Thank you very much.

Answers

  • Lochfrass
    Lochfrass Posts: 17,756
    Superuser
    Hi
    https://www.tomtom.com/en_ca/mydrive-connect/
    d5bhudb9pzr0.jpg
  • Wowie
    Wowie Registered Users Posts: 9
    Apprentice Traveler
    Thank you for your reply. I tried that link actually many times now. I got a message that my device and mydrive connect are pointing to different environment and asked me if I want to point mydrive connect to sa.services.solaris.test.tomtom. I clicked Yes but it asked for an authentication - userid and password, and it didn't accept my tomtom id & p/w
  • Lochfrass
    Lochfrass Posts: 17,756
    Superuser
    What device do you have?
  • Wowie
    Wowie Registered Users Posts: 9
    Apprentice Traveler
    GO 500
  • Lochfrass
    Lochfrass Posts: 17,756
    Superuser
    edited February 2020
    Please have a look on the device at Menu/Settings/Sysem/Info
    When you scroll down in the device, you can see installed Maps, Language etc.
    Did you find there something with Solaris? Quite far down?
  • Wowie
    Wowie Registered Users Posts: 9
    Apprentice Traveler
    Thank you for your prompt reply. Yes I see the server as solaris. However I don't see any userid & password
  • Lochfrass
    Lochfrass Posts: 17,756
    Superuser
    Many thanks that clears things up.
    I hope that one of the Moderator @VikramK or @lampard can help here.

    Wait for Comments of the Moderators from TomTom
  • Wowie
    Wowie Registered Users Posts: 9
    Apprentice Traveler
    Thank you. Hope there's a solution to my device. I will wait for the moderators to reach out. Once again thank you for your assistance
  • VikramK
    VikramK Administrators Posts: 13,781
    Moderator
    edited February 2020
    Hi @Wowie

    Could you tell me where was this device purchased, please?

    Also, could you send me the serial number of the device and attach the purchase receipt (through a private message)?



    It looks the model you have is a pre-production or a Test device.

    Thanks
    Vikram
  • Wowie
    Wowie Registered Users Posts: 9
    Apprentice Traveler
    edited February 2020
    I inherited the device from my dad who is now deceased. The serial number is QV2xxxxxxx040 (0)
    Hope this help.
  • Wowie
    Wowie Registered Users Posts: 9
    Apprentice Traveler
    edited February 2020
    d3ajp9ty4jzz.png

  • VikramK
    VikramK Administrators Posts: 13,781
    Moderator
    Hi @Wowie

    Thank you for your patience.

    I have sent you a private message with some steps, could you reply to me over there, please?

    I have also edited the serial numbers above. Please don't post private or personal information on a public forum.

    Regards,
    Vikram.
  • Wowie
    Wowie Registered Users Posts: 9
    Apprentice Traveler
    Good day Vikram.

    I have done the steps according to your pm. I will wait for your further message for the next steps. Thanking you in advance for helping me out.

    Kind regards,
    Wowie

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