Purchase still showing as 'Inprogress after 12 hours'

cweir132

I purchased 'LIVE Services Europe & South Africa - 1 year' for my device last night. Payment came out my bank account over 12 hours ago now (came out bank at 9pm yesterday) but it's still sitting at 'inprogress' and payment status is 'Captured'... Has this happened to anyone before?

Wouldn't mind but I just purchased a new car with a built-in satnav that I can't use till this has been resolved.

Lucify

@cweir132 The customer care team should fix this for you. Call them tomorrow.

lampard

Hi @cweir132

Welcome to the Community! Can you please follow the steps in the public FAQ here: Carminat TomTom- LIVE Services isn't working

Hope it helps!

Regards, lampard