Europe maps not accessible — TomTom Community

Europe maps not accessible

GVassiGVassi Posts: 5 [Apprentice Seeker]
I have a via 225 and purchased the Europe map 2 years ago. I am unable to access it now and get an error message. "You cannot use this map on this device: Europe 101626. Why has this happened for Europe when I can access my Africa and South American maps. Is there anything I can do to access these maps

Best Answers

Answers

  • DougLapDougLap Posts: 6,124
    Superuser
    Hi @GVassi

    Hopefully @VikramK can sort this out. Have a look back here later.

    Doug
  • GVassiGVassi Posts: 5 [Apprentice Seeker]
    I don't have any answer yet??
  • GVassiGVassi Posts: 5 [Apprentice Seeker]
    Hello Vikram, Do you work for TomTom, how can I contact TomTom there is no contact details on their website?
  • VikramKVikramK Posts: 10,230 Moderator
    edited February 10
    Hi @GVassi

    Welcome to the community!

    Try removing the map(Europe) using MyDrive Connect and check for a fresh download. I have reactivated the map for your device.

    Regards
    Vikram.
  • GVassiGVassi Posts: 5 [Apprentice Seeker]
    edited February 10
    Hi Vikram,
    tHANKS FOR THE INFO, I have removed the map (Europe) and downloaded Europe again. I still get the error message "You cannot use this map on this device: Europe 101626". What else can I try I have a via 225 Serial No BLxxxxxxxxxx13?


    Mod edit: Please don't post private or personal information on a public forum. Thanks
  • VikramKVikramK Posts: 10,230 Moderator
    Hi @GVassi

    Sorry, that did not help. I think this will need further investigation. Could you please report this to our customer service, please?

    Thanks
    Vikram
  • GVassiGVassi Posts: 5 [Apprentice Seeker]
    Hi Vikram,
    How do I contact your customer service centre.
    Thanks
    Gerry
  • raulloverraullover Posts: 1 [New Seeker]
    i have a tomtom start 62 and i dont see maps for life update.
    help please.
  • DougLapDougLap Posts: 6,124
    Superuser
    edited May 1
    Hi @raullover

    Unfortunately the customer support phone lines are not working due to the current situation. Hopefully @lampard or @VikramK will see this on Monday or Tuesday and can check your account settings and sort out if necessary. Look back here then.

    They may ask for your units serial number to be messaged to them. Do NOT post the serial number here

    Doug
  • NiallNiall Posts: 10,810
    Superuser
    @raullover

    Contact details for Customer Services

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    lundi - mardi : 09:00 AM - 05:30 PM CEST
    mercredi : 09:00 AM - 05:00 PM CEST
    jeudi - vendredi : 09:00 AM - 05:30 PM CEST
    samedi - dimanche : Clos
    Email

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    Maandag - Vrijdag: 09:00 - 17:30 CEST
    Zaterdag - Zondag: Gesloten
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  • VikramKVikramK Posts: 10,230 Moderator
    Hey @raullover

    Welcome to the community!

    Could you send me the serial number of the device through a private message, please?

    Thanks, Vikram
  • VikramKVikramK Posts: 10,230 Moderator
    edited May 5
    @raullover
    Thanks for sending the serial number. I have asked the team to make some changes in the backend. The service should now be activated, simply check for updates in MyDrive Connect and download the fresh map :) ~Vikram
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