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I bought a Rider 400 and the map that came installed is from 09/2015 (Latam v957.7036), in the MyDrive Connect application it says that there is no update available for the map. My product has the Life Time Maps seal, how do I fix it? I just took the device out of the box if I use a 2015 map I will return it.
Hi @Daniel-Mega
Welcome to the site... @VikramK or @lampard the Forum Moderators will pick this up a check your Account status and allocate the appropriate Maps ....
I have asked the team to make some changes in the back-end. Just do a soft reset and check for updates in MyDrive Connect. A new version of the map should be offered for download.
VikramK
Posts: 9,871 
Moderator
Hi Nautica
Answers
Welcome to the community!
The production for the RIDER 400 has stopped but the device is still supported by TomTom.
Regards
Vikram
I bought a Rider 400 and the map that came installed is from 09/2015 (Latam v957.7036), in the MyDrive Connect application it says that there is no update available for the map. My product has the Life Time Maps seal, how do I fix it? I just took the device out of the box if I use a 2015 map I will return it.
Superusers
@Daniel-Mega
Welcome to the site...
@VikramK or @lampard the Forum Moderators will pick this up a check your Account status and allocate the appropriate Maps ....
AYB YFM
Welcome to the community on my behalf as well!
I have asked the team to make some changes in the back-end. Just do a soft reset and check for updates in MyDrive Connect. A new version of the map should be offered for download.
Regards
Vikram.