GPRS disconnected on Trucker 5000

Alcatraz72
Alcatraz72 Registered Users Posts: 3
New Seeker
edited February 2020 in Devices using MyDrive Connect
Hi,can someone helps with my trucker 5000 built in sim,I've just purchased subscription for traffic live and speed cam but can't use it, I've done Soft and hard reset but still have gprs disconnected!!!please help!!!
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Comments

  • VikramK
    VikramK Administrators Posts: 13,815
    Moderator
    Hi @Alcatraz72

    Welcome to the community!

    Could you do a factory reset and log in to your TomTom account on the device, please?

    (Main menu- Settings- System- Reset device)

    Regards
    Vikram :)
  • Alcatraz72
    Alcatraz72 Registered Users Posts: 3
    New Seeker
    I did but when I tried to activate services it .. we re having trouble accessing...
  • Alcatraz72
    Alcatraz72 Registered Users Posts: 3
    New Seeker
    Magic!!!ok it's done, thanks for your help
  • NANAR38
    NANAR38 Registered Users Posts: 1
    New Seeker
    Bonjour , je rencontre le même problème que Alcatraz72 que puis-je faire ?
  • peterbtl
    peterbtl Registered Users Posts: 1
    New Seeker
    edited April 12
    i also have the same problem
    I did reset and a hard reset
    changed mij pasword
    still I can't log in message that it display that oeps there are problems with with access to tomtom services try again later
    displays
    data usb
    gprs no connection (20404,0,2,7,0,0)
    and it displays the sim and imei and all the other stuff
  • YamFazMan
    YamFazMan Posts: 20,835
     Superuser
    edited April 12
    Hi
    @peterbtl
    Welcome to the site....
    Are you at home with your Tomtom device connected to a USB port on your PC for a power supply + MyDrive connect running on your PC ???
    The USB connection >> WILL << take priority over GPRS SIM Connection...

    Disconnect the USB Lead from your PC....
    If you want to charge the device, use something like a Smartphone Charger and the Tomtom USB lead....
    Or exit/quit MyDrive connect on your PC..
    Note... If you are using MyDrive Connect with the default setting then MDConnect Auto Starts with the PC....
    I have disabled this feature using the MDConnect Setting Menus & created a Desktop shortcut to start MDConnect when required....
    ___________________________

    GPRS SIM connection on the Tomtom Live devices....
    There are 3 Data connection options that can have a higher/priority/override the Built-in GPRS SIM
    In your case the USB Data Connection....
    For further Info...
    See... https://discussions.tomtom.com/en/discussion/comment/1752190/#Comment_1752190

    Stay Safe... ATB YFM

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