Profile Information deleted - why?

John-Jay

Just had cause to check my Profile Information to find that my List of TomTom Devices & my Lccation have both been deleted (without my Knowledge/Agreement) - I wonder why?

VikramK

Hi John

Ah, that could be possible... I thought this change happened recently.

We still have the data from the previous service provider and based on that I have updated your profile.

Regards
Vikram.

VikramK

Hi John-Jay

Nobody in the team would do that on purpose and surely not without your consent.

I will check with Vanilla to find if there have been any changes to the accounts on the community.

Regards
Vikram.

John-Jay

Hi, @Vikram ,

I certainly haven't deleted anything, but my Profile looks as if it has been "flushed" for any information!

Obviously, I've never really had cause to check it recently &, therefore, I can't even speculate on when it occurred!

Could it have happened when you changed over the Forum Style?

Regards,
John-Jay

VikramK

Hi John

Ah, that could be possible... I thought this change happened recently.

We still have the data from the previous service provider and based on that I have updated your profile.

Regards
Vikram.

John-Jay

Many thanks!