Where did my customer POI's go? — TomTom Community

Where did my customer POI's go?

I "upgraded" to GO620 wifi. I imported my customer POI files. Whenever I try to call up any of those, most times the device claims it doesn't exist if I don't give it the exact city or they are in the immediate area. Then, when I retry, it tells my that no POIs were found in that category. The only way for them to reappear it to reboot. So far, this GPS has been totally useless to me! I have transfered these same files to other TomTom units successfully.

Answers

  • DougLapDougLap Posts: 6,924
    Superuser
    Hi @jt13166

    If you want to search the Added POI files then:-

    Tap Menu
    Tap My Places
    Tap the POI file
    Type a search ie Town or POI name etc

    Doug
  • YamFazManYamFazMan Posts: 18,473
    Superusers
    edited February 2020
    Hi
    @jt13166

    Installing 3rd party POI Categories... You use the MyDrive Web Route planner
    Here... https://mydrive.tomtom.com

    See Tomtom Video... How to import POIs, GPX files and Favourites in MyDrive


    Displaying Personal POIs on the Driving View/Map
    Be aware... You can't install the POI associated .BMP files
    You can only use the 5 Tomtom supplied generic Icons....

    13s1zlb8gssy.jpg
    But you can use one icon for for more than one POI category i.e... place all your fuel categories under one Icon, then if you tap on a nearby 'say' Fuel Icon a Quick menu opens --> Tap the 3Dot Icon for more options & more Information

    Setup... After installing your Personal or 3rd party POIs....Tap 4Dot (....Menu) --> Settings --> Appearance --> Show POI lists on the Map
    It says a restart is required, but I've never found it to be necessary
    After choosing the Generic Icon.. Tap the coloured (^) Icon screen top right... Pinch zoom the Map, the Generic POI Icons all appear live and working
    Note... The Generic POI Icons disappear when the Map is highly zoomed out (I guess so you can scroll around a clear Map to find your location)
    The Icon reappear as you zoom back in again

    Here the Yellow Pentagon Icons --> National Trust
    fwsmyemsot57.jpg
    Searching an installed 3rd party POI Category....
    The search engine is excellent you usually only need to type around three characters of the POI name for a hit...
    For example... I have loaded the 3rd party POI's for the National Trust... To show the POI's for "National Trust" on the map, work your way down to option (2)

    From the main screen
    Tap (....)4Dot Icon (Screen Bottom left)
    Swipe left or Tap the mid/right edge of the screen to go to and tap the MyPlaces Icon
    Scroll down and select the required POI Category For example "National Trust"
    You now have three options
    The Main search area turns blue and "National Trust" is offered with a flashing cursor
    Continue typing the name of the required "National Trust" site, Type Dud (Or as much of the word that's required for Dudmaston Hall appear at the top of the National trust list)
    Tap on the offered Dudmaston Hall and select the Drive Icon

    fvvl1hj389eu.jpg
    You also have two further options.....
    After the initial "National Trust" POI selection
    There's a dual Icon (screen bottom right) with Three Lines and Two circles

    o7rx4qycdyey.jpg
    (1)..... Tap the three Lines Icon (bottom right screen) and a list will appear of the "National Trust" sites in distance order
    (2)...... Tap the Two circle Icon for the "National Trust" sites POI's to appear on the screen (Pinch zoom for detail) (Note..... On the Start range its easier to tap the plus and minus buttons to zoom the map screen)
    as far as I'm aware it will show the nearest 60ish POI's around your location
    There is also a Keyboard Icon (screen bottom right) to return to the search window from the options (1) and (2)

    An example of the generic Icons on the search screen, the Icons are dynamic so the closer you zoom more icons appear

    j381fa0ut3qg.jpg
    ATB YFM
  • jt13166jt13166 Posts: 5 [Apprentice Seeker]
    I guess I need to clarify...
    I have successfully loaded my POI into the device, but when I try to navigate to them they may show up briefly but will disappear after an unsuccessful attempt to locate one near me or in a city. The only way they reappear is to reboot the GPS.
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