Daylight robbery.

udonniedano

If you don't want to support the GO 540 any more, you should offer a replacement device for a similar price to a new map - say £40. Your "offer" of £240 is derisory. Where can I get a sensible offer? Or should I go to Garmin? They seem to have good satnavs available for £60.

YamFazMan

Hi
@udonniedano

Check your devices serial number....
What are the first 2 Characters of the GO 540 device Serial number ???

I can only see one model of the GO 540 and it reports EoL (End of Life)....
See... Find the model of your navigation device and what software it uses
UK Models... https://uk.support.tomtom.com/app/answers/detail/a_id/9508/locale/en_GB

WT --> Your device is a TomTom GO 540 LIVE with 1GB memory and it updates through TomTom HOME.
Important:​ Your device is no longer supported through phone , and it's not possible to buy new maps and services for your device. You can still get help through our user forum and FAQs

Your old existing map should still be available from TomtomHome or a Back-up....

ATB YFM

YamFazMan

Hi
@udonniedano

Tomtom EOL (End of Life)
Tomtom have already stated that Lifetime Maps and any Existing Map Subscriptions will be honoured

See VikramK Post (TomTom Staff) Here....
https://en.discussions.tomtom.com/news-and-announcements-37/end-of-life-device-with-lifetime-maps-1032484/index1.html#post1207861
________________________________

If you have Lifetime Maps or an existing Map Subscriptions Call Tomtom Support...

When calling....
Tomtom are monitoring Eol support by an Auto Response Phone System
When prompted DO NOT provide your Tomtom model information... Wait for a live agent to respond

Phone: United Kingdom
02079 490 134
Monday - Friday: 9:00 a.m. to 5:30 p.m.

ATB YFM

udonniedano

Well all that tells me is that map updates for my device do actually exist but TomTom are withholding them from me and demanding that I buy a new device instead.

YamFazMan

Hi
@udonniedano

Check your devices serial number....
What are the first 2 Characters of the GO 540 device Serial number ???

I can only see one model of the GO 540 and it reports EoL (End of Life)....
See... Find the model of your navigation device and what software it uses
UK Models... https://uk.support.tomtom.com/app/answers/detail/a_id/9508/locale/en_GB

WT --> Your device is a TomTom GO 540 LIVE with 1GB memory and it updates through TomTom HOME.
Important:​ Your device is no longer supported through phone , and it's not possible to buy new maps and services for your device. You can still get help through our user forum and FAQs

Your old existing map should still be available from TomtomHome or a Back-up....

ATB YFM

udonniedano

The old map is wrong (major new roads have been built near me in the past few years). TomTom have an updated version of this map, but they are withholding it from users like me in the hope that they can bully me into buying a new satnav for a very small discount. I will not be bullied. I want a free map update, or a heavily (80%, not 20%) discounted replacement device.

YamFazMan

Hi
@udonniedano

If you think have Lifetime Maps or an existing Map Subscription
See... https://discussions.tomtom.com/en/discussion/comment/1691673/#Comment_1691673

ATB YFM