Why is there no customer support?

doc0581

The servers won't download updates. The service has been inop since Friday.... Is the company going out of business?

VikramK

Hi @doc0581

Could you follow the advice provided here, please- https://discussions.tomtom.com/en/discussion/comment/1670561/#Comment_1670561 (@Laure123)

Should that not help, then please send me the log files requested in the last comment(same discussion)

Regards
Vikram

YamFazMan

Hi
@doc0581

Tomtom like most commercial companies have the links to the various aspects of the Website are a the bottom of the Forum Home Page....

Scroll to the bottom of this page
From the Support Menu list
Click 'Contact us'
Drill down through the appropriate links
You will eventually get to....

FAQS --- FORUMS ---- EMAIL US---- PHONE US

Or... Click Here for a direct link to 'Contact us'....
https://uk.support.tomtom.com/app/contact/locale/en_GB
After Clicking on the Link
Scroll to the bottom of the new page check your Countries flag is displayed (Screen bottom right) if incorrect click on one of the links and correct

Or... Click on the Email Direct Link...
http://uk.support.tomtom.com/app/contact_incident/c/4692/p/2986/es/0
After Clicking on the Link
Scroll to the bottom of the new page check your Countries flag is displayed (Screen bottom right) if incorrect click on one of the links and correct

Note... You need to be logged into the site for the Email Direct link to work
Note... If your using Firefox, try a different browser Firefox can be problematic with the Direct Email link
_____________________

Phone Numbers for Tomtom Support....
Here... https://discussions.tomtom.com/en/discussion/1115662/phone-numbers-to-contact-customer-support-new/p1

ATB YFM