Why is there no customer support?

doc0581
Registered Users Posts: 6 
Apprentice Traveler

Apprentice Traveler
The servers won't download updates. The service has been inop since Friday.... Is the company going out of business?
0
Answers
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Hi @doc0581
Could you follow the advice provided here, please- https://discussions.tomtom.com/en/discussion/comment/1670561/#Comment_1670561 (@Laure123)
Should that not help, then please send me the log files requested in the last comment(same discussion)
Regards
Vikram1 -
Hi
@doc0581
Tomtom like most commercial companies have the links to the various aspects of the Website are a the bottom of the Forum Home Page....
Scroll to the bottom of this page
From the Support Menu list
Click 'Contact us'
Drill down through the appropriate links
You will eventually get to....
FAQS --- FORUMS ---- EMAIL US---- PHONE US
Or... Click Here for a direct link to 'Contact us'....
https://uk.support.tomtom.com/app/contact/locale/en_GB
After Clicking on the Link
Scroll to the bottom of the new page check your Countries flag is displayed (Screen bottom right) if incorrect click on one of the links and correct
Or... Click on the Email Direct Link...
http://uk.support.tomtom.com/app/contact_incident/c/4692/p/2986/es/0
After Clicking on the Link
Scroll to the bottom of the new page check your Countries flag is displayed (Screen bottom right) if incorrect click on one of the links and correct
Note... You need to be logged into the site for the Email Direct link to work
Note... If your using Firefox, try a different browser Firefox can be problematic with the Direct Email link
_____________________
Phone Numbers for Tomtom Support....
Here... https://discussions.tomtom.com/en/discussion/1115662/phone-numbers-to-contact-customer-support-new/p1
ATB YFM1