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Sound like your device is in Recovery Mode and can't connect to MyDrive connect ???
On the rare occasions I have a problem with myDrive Connect
I Delete MyDrive Connect using the free version of Revo Uninstaller
If you're using a Windows PC... Delete MyDrive Connect using the free version of Revo Uninstaller
If you're using a Mac... Surely there must be a Deep Clean Un-installer Program available for a Mac ???
Download & install the free version of Revo Uninstaller
Here...https://www.revouninstaller.com/revo_uninstaller_free_download.html
The main advantage of using the Revo Un-installer is that Revo first un-installs the Program using the Windows default un-installer ... Then scans and removes any of the left over files from MyDrive Connect that the default Windows un-install leaves behind....
Video using the Revo Uninstaller
The Free & Pro Versions use the same process....
(1)... Uninstall MyDrive Connect Using the Revo Uninstaller
(2)... Clear your browsers cache (Optional, but I find it helps)
(3)... Restart your PC (Not Turn Off & Turn On again)
Reinstall MyDrive Connnect (Important... Without your device connected)
Connect & Turn on your device... Login to MyDrive Connect
Answers
Superusers
@schoorl1
Sound like your device is in Recovery Mode and can't connect to MyDrive connect ???
On the rare occasions I have a problem with myDrive Connect
I Delete MyDrive Connect using the free version of Revo Uninstaller
If you're using a Windows PC... Delete MyDrive Connect using the free version of Revo Uninstaller
If you're using a Mac... Surely there must be a Deep Clean Un-installer Program available for a Mac ???
Download & install the free version of Revo Uninstaller
Here...https://www.revouninstaller.com/revo_uninstaller_free_download.html
The main advantage of using the Revo Un-installer is that Revo first un-installs the Program using the Windows default un-installer ... Then scans and removes any of the left over files from MyDrive Connect that the default Windows un-install leaves behind....
Video using the Revo Uninstaller
The Free & Pro Versions use the same process....
(1)... Uninstall MyDrive Connect Using the Revo Uninstaller
(2)... Clear your browsers cache (Optional, but I find it helps)
(3)... Restart your PC (Not Turn Off & Turn On again)
Reinstall MyDrive Connnect (Important... Without your device connected)
Connect & Turn on your device... Login to MyDrive Connect
ATB YFM