my tomtom GO 5200 wifi has crashed touch screen no longer works. — TomTom Community

my tomtom GO 5200 wifi has crashed touch screen no longer works.

schoorl1schoorl1 Posts: 1 [Apprentice Seeker]
restarted (reset) white text seen 3 x on off button pressed, but no connection to computer. What's going wrong?



Mod edit: Machine translated(Dutch)

Answers

  • YamFazManYamFazMan Posts: 18,449
    Superusers
    edited February 2020
    Hi
    @schoorl1

    Sound like your device is in Recovery Mode and can't connect to MyDrive connect ???

    On the rare occasions I have a problem with myDrive Connect
    I Delete MyDrive Connect using the free version of Revo Uninstaller
    If you're using a Windows PC... Delete MyDrive Connect using the free version of Revo Uninstaller
    If you're using a Mac... Surely there must be a Deep Clean Un-installer Program available for a Mac ???
    Download & install the free version of Revo Uninstaller
    Here...https://www.revouninstaller.com/revo_uninstaller_free_download.html

    The main advantage of using the Revo Un-installer is that Revo first un-installs the Program using the Windows default un-installer ... Then scans and removes any of the left over files from MyDrive Connect that the default Windows un-install leaves behind....

    Video using the Revo Uninstaller
    The Free & Pro Versions use the same process....

    (1)... Uninstall MyDrive Connect Using the Revo Uninstaller
    (2)... Clear your browsers cache (Optional, but I find it helps)
    (3)... Restart your PC (Not Turn Off & Turn On again)
    Reinstall MyDrive Connnect (Important... Without your device connected)
    Connect & Turn on your device... Login to MyDrive Connect

    ATB YFM
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