Brand new TT Adventurer and battery charging issue

Slawomirgulczynski Registered Users Posts: 6
Apprentice Seeker
edited January 24 in TomTom Sports
I just got a brand new TT Adventurer from TT service center in Romania and can not charge the battery. After first connection to the computer the process started but can not end up. It took 3 hours and the watch is still not charged. I connected again on the next day and after 4 hours still charging is in process. There were no such problems with my previous TT Adventurer


  • Slawomirgulczynski
    Slawomirgulczynski Registered Users Posts: 6
    Apprentice Seeker
    Wow....... after 6h my TT is charged to the end. I hope it was only due to first charging.
    Another issue I experienced. I downloaded music ans the tunes are visible in TT Sport Connect software but not visible in the watch. What is a problem? In TT Sports Connect I can do nothing with the files of music - not possible to delete? What was wrong with it
  • tfarabaugh
    tfarabaugh Posts: 16,975
    First thing to try is a factory reset, which generally resolves most issues. The Sports Connect application talks to Windows Media Player and iTunes (if they are installed) to query the playlists you have created (you cannot upload individual files; they need to be organized into playlists)[/b]. These playlists are then listed when you connect your watch. To make it easier to load them, give the playlists distinctive names like "My Spark Playlist" or something similar so they are easier to find. You then use Sports Connect to copy the playlists you want to the watch. In iTunes & WMP you need to create playlists (the watch only plays playlists, not individual files as there is no folder system on the watch). Once you have the playlists created, dock the watch and hit the music note button on the Connect interface, which will take you to the Music screen where it will list all playlists on the computer. When you see the one you want to load, click on it to add it to the watch. Make sure the tracks are in the right format. If tracks are not in an acceptable format they will not play, nor will the playlists they are in.

    Sample rate: 16KHz to 48KHz
    Bit rate: 8 kbps to 320 kbps
    Mono/stereo channels and joint stereo.
    Artist, track title and length are displayed for the following languages: English, Czech, Danish, German, Spanish, French, Italian, Dutch, Norwegian, Polish, Portuguese, Finnish and Swedish. Other languages may display correctly if the only used characters available in a supported language.

    MPEG2 and MPEG4 AAC-LC and HE-AACv2 are supported.
    Sample rate: up to 48KHz
    Bit rate: up to 320 kbps
    Mono/stereo/dual mono are supported.
    Artist, track title and length for AAC is not supported.

    The watch does not support files with DRM of any type. This includes offline tracks from Apple Music and Spotify. Sports Connect will not count any DRM tracks as part of a playlist, so if all the tracks in a playlist are DRM then the playlist will not be shown at all.

    You can also go to the watch in a file explorer window (the watch will be mounted as a drive) and create a folder in the Music folder and move the tracks into that folder. The software will then automatically create a playlist with all the tracks in the folder named after the folder.

    If you are not using Windows Media Player or iTunes then you need to create an .m3u or .m3u8 playlist file (various music programs do this) and then set the Playlist Root Folder. Press the Gear icon in Sports Connect and then scroll down to Advanced Settings and set the location here. The playlist root folder is searched (and sub-directories) for any .m3u/.m3u8 playlist files and those will be listed (along with any Windows Media Player/iTunes playlists) by Sports Connect when you connect your watch. This only needs to be done if you are not using WMP or iTunes; otherwise they search the default locations. The playlists need to be on a physical drive on your machine, it will not find cloud drives.

    If using iTunes, check that iTunes is set to share libraries. You need to click the dropdown at the very top left and select Preferences. On the Advanced tab, make sure there is a check next to "Share iTunes Library XML with other applications".
  • tfarabaugh
    tfarabaugh Posts: 16,975
    By the way, if you got it from the service center it is not a new model, it is a reconditioned one so depending on how old it was the battery issues may be due to a poor battery,